A dialogue will open as you type your search terms. Tip The seller has 3 business days to get back to you. Here's how: Go to your Purchases. it may take up to 6 days to receive the refund after they have received your package. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. How to use your eBay earnings to purchase shipping labels. Send you a message The seller may ask you for some more details about your return request. Who pays the postage costs depends on why you're returning it. To issue a full refund, select View Return Details on your dashboard and select Send Refund. If you have any problems paying for your items, we can help troubleshoot the issue. You don't want the box to come undone in transit. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Help with my eBay issue. Thanks to all authors for creating a page that has been read 73,260 times. If you can't find your eBay guest order confirmation email, contact us and we'll be happy to help. A dialogue will open as you type your search terms. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. See the Abusive buyer policy for more examples of activity that we don't allow. When we step in, we'll review the details of your case and get back to you and the seller with our resolution. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Learn more about the item condition policy. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Everything you need to know for your eBay business. Welcome to the Shipping board! Get help with an item that hasn't arrived. Return an item you bought as a guest. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Maybe it's just not totally you. But experience has shown You can also check the progress of your return request at any time. . the wrong address. Many eBay sellers accept returns if you've changed your mind. For those rare cases when they dont go that way, the. GetHuman8331130's Refunds and Returns issue with eBay from April 2023. If you like, you can add a message for the seller and add up to 10 photos. To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. Learn more about our Condition of returns policy. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. References. Prices for 7 Types of Murphy Beds (Low to High) 1: The Cheapest Murphy Bed and Mattress Costs $454.99 2: The Cheapest Murphy Bed Frame Costs $799 3: The . You won't be able to re-open the request once it's closed. Copyright 1995-2023 eBay Inc. All Rights Reserved. However, we're here to help. "Mentors" are experienced sellers & buyers, not eBay employees. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Refunds are typically available within 3-5 business days. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. When your return request is accepted, we'll send you an email with the subject "Send the item back". If you need to return the item you bought, you can open a return request through the order confirmation email you received. From the More actions dropdown menu, select See request details and then Close your request. Sometimes the PO doesn't If you bought it over eBay and it isn't right, it's the seller's problem not yours. That Car & Truck Safety & Security Accessories, Get help with an item that hasn't arrived, check the progress of your return request, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Your item didn't match the listing, or it arrived faulty or damaged. We'll automatically close a return request if there's been no activity. We'll automatically close a return request if there's been no activity. Instructions here >> Get help if you bought as a Guest. Most sellers refund as soon as they get the item back. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. This is the email we sent at the time of your purchase with all your order details. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Here's how: Go to your Purchases. If you like, you can add a message for the seller and add up to 10 photos. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. You can check back regularly to see the seller's response and to find out what you need to do next. The subject line starts with "Order Confirmed". It's easier to shop on eBay and keep track of your purchases when you have an account. Then, fill in the form and click Request a Return. Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. Something went wrong. Are you a seller? i was winning bidder on a (2nd time listed) item. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. meaning I cannot print to my label printer. The condition of the returned item is important, so repack it carefully. How you request the return depends on how you bought them. % of people told us that this article helped them. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Once you contact us we can assist you in locating the transaction and manually file a claim on your behalf. migrated to EIS, we continue to respect any country exclusions the Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. 2. Maybe it isn't your size. and find the item. I didn't have a PayPal account when I made the purchase and I had used my debit card. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee. Our top picks: Best Overall Mattress for Adjustable Beds Sleep Number 360 p6 Smart Bed $3,199 at Sleep Number Best Value Mattress for Adjustable Beds . Your item didn't match the listing, or it arrived faulty or damaged. eBay Money Back Guarantee covers most transactions on eBay. Learn more about our Condition of returns policy. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. You'll need this email to view your order details, contact the seller, track your order or start a return if you need to send your item back. Copyright 1995-2023 eBay Inc. All Rights Reserved. Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. To start a return: Find the email with the subject line starting "Order Confirmed". Community Info. Youll see accepted payment methods at checkout. When you buy as a guest on eBay, you can still track your purchasesand return items youve bought, but you wont be able to use My eBay to keep track of your activity, message other members, or sellyour unwanted items. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Your guest purchases will still be managed separately, but you'll find all your future purchases in My eBay. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. The seller will also pay for return shipping. Then when I click "track package" it prompts me for my ebay account, so I created one, then it tells me im not a buyer or a seller in this transaction so the page cannot be displayed. You can: Tip Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. Need help with a guest purchase? Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If you dont see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. The seller has 3 business days to get back to you. excluded Countries when shipping with EIS: "After a seller has been They can then relist the item and you can buy it again with the correct address. Select View order details. Ask a Mentor. But, she paid $3 less than what I paid for the label. Select your reason for returning the item. You must be a registered user to add a comment. Tip Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Check the seller's return policy in the listing to see who is responsible for return postage costs. Select 'Send Refund' from the Drop Down Menu in the Seller Hub. Once youve found an item youd like to buy, you can go to checkout to complete your purchase. You can find more information about returning an item in our article ongetting help with an item you bought as a guest. View cart for details. If you need to return the item you bought, you can open a return request through the order confirmation email you received. Learn more about using your mobile number or social accounts to get set up on eBay. 2. If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. To create an account, select View order details in your guest order confirmation email and then select Register at the top of the page. If the tracking for your item shows that it's been delivered, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. Read our article about managing refunds and return requests. The content you are looking for has been archived. You can also select View order details in your order confirmation email to see the latest tracking updates. Learn more about the, We work hard to make returns smooth. You'll have to provide additional details, such as photographs showing what's wrong with the item.
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