0000175271 00000 n %PDF-1.4 % If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 0000147686 00000 n You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000131085 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000384437 00000 n 5.1 We are only liable to you as set out in this agreement. 0000132205 00000 n www.freespirittravelinsurance.com You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. 0000155764 00000 n 0000207259 00000 n In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. 0000085728 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 0000242295 00000 n 0000135773 00000 n Does anyone have experience of the *comprehensive* travel insurance offered as an extra? Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. 50% of the cost of the affected leg as a cash refund. 9. www.biba.org.uk Tel: 0370 950 1790 19. 0000218599 00000 n CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. petrol, methylated spirits, paint thinners. 16. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Kitchen knives and household utensils.DIY tools such as screwdrivers, drills & hammers. You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000022320 00000 n Authorised firearms not requiring a certificate e.g. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 0000264816 00000 n 0000019960 00000 n You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. 0000216381 00000 n ComplaintsAny complaints should be addressed to our Customer Care department in writing(for contact details, see our websitecontact-us/eurostar-contact-details?faq). 14. 0000191155 00000 n 2023 Eurostar International Ltd. All Rights Reserved. Get reimbursed for lost, damaged or stolen bags. You and your travelling companions are strongly advised to take out adequate travel insurance. Your e-voucher codecan be found on the e-voucher email we sent you. This website is owned and operated by Eurostar International Limited. If you purchased your insurance at the same time as your EurostarTM ticket you should call EurostarTM on 03432 186 186 otherwise you can call Allianz Assistance on 0371 200 2457. Just buy a separate policy. 0000119766 00000 n By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. Choose one of the following: Contact Eurostar via their generic web contact form. Can I cancel and get a refund online? Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. 0000197925 00000 n We may vary the terms of your cover and the premium rates at the renewal date. 14. From time to time updates to the app may be issued. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. 0000276652 00000 n 0000185694 00000 n Note that all ammunition must be removed and must not be taken on board. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? If your ticket is lost, stolen or mislaidThe safekeeping of your ticket is your responsibility. 32. 0000264420 00000 n . (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 0000212958 00000 n Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. 0000108035 00000 n 0000173118 00000 n The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. 0000224293 00000 n 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. The promotional code cannot be applied to child fares. 55. 0000162154 00000 n if the relevant authorities hold dogs before making a decision on entry). 0000119076 00000 n 0000183486 00000 n The last thing you want to worry about on your trip is any unexpected costs. 0000269997 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . Sometimes things go wrong and our trains are delayed or cancelled. 0000237965 00000 n TM. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. Were sorry for any disruption to your travel plans. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. These will be confirmed on your policy confirmation once the policy is purchased. Luggage; Get reimbursed for lost, damaged or stolen bags. 27. 62. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. This does not apply to battery powered mobility scooters which are allowed. 0000107648 00000 n 37. The expiry date of your e-voucher is the deadline for redeeming it. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. If you wish to purchase a child fare you will need to refer to Eurostar points of sale. 0000127886 00000 n For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. 0000133694 00000 n Get back to the people and places you love with trusted travel insurance from Allianz Assistance. 0000258236 00000 n 0000203483 00000 n Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. For customers outside the UK, call 44 (0)1233 617 575. 0000264932 00000 n Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. 0000195585 00000 n 0000190408 00000 n 30. Service and exchange fees already paid are not refundable. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. 0000208363 00000 n 0000169880 00000 n 0000274000 00000 n Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. 13. Thats why weve teamed up with Allianz to give our passengers travel insurance. For any other information, please visit our Help Centre. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 0000146937 00000 n 0000273644 00000 n This is the version of our website addressed to speakers of English in United Kingdom. 0000188901 00000 n 64. 0000169712 00000 n | Read 81-100 Reviews out of 1,076 . 10. 22. This costs nothing and you should have one in any case when in Europe.. 0000213481 00000 n The copyright and trademark protected material including, by way of example only, the trade mark "Eurostar", reproductions of Eurostar trains and the Eurostar waves logo contained in this website belong to Eurostar International Limited or its associated companies. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . If you bought your policy at the same time as your EurostarTM ticket, This does not affect your statutory rights. Service and exchange fees already paid are not refundable. 0000181479 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. 0000169360 00000 n 0000154046 00000 n 0000018812 00000 n AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. . Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. 0000182031 00000 n Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. 0000107869 00000 n 0000249382 00000 n Anyone with experience of Eurostar Travel insurance? Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. 0000174919 00000 n But what you're doing is buying a 5 course meal when you only need the desert. It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000225009 00000 n Wi-fi terms and conditions. 0000169544 00000 n 0000148422 00000 n e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. 0000248639 00000 n They are also translated into the French and Dutch languages. 0000274493 00000 n 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. 0000271619 00000 n Can I use my compensation e-voucher to buy travel insurance at eurostar.com? 0000193367 00000 n 0000309854 00000 n You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Can I change my booking? 54. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 0000188176 00000 n 29. 0000008030 00000 n 12. 0000125311 00000 n Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 0000213843 00000 n A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. The following is intended to provide you with general information only. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. Perishable articles may be disposed of earlier. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Call Eurostar customer service from the UK at (044) 03432 186 186. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. royal virginia golf course closing,
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