It looks like your browser does not have JavaScript enabled. Digital ID Registration and Recovery IDHS: External Illinois.gov Accounts Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. State of Illinois | Upward Mobility: Home PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Employees may logon with their state credentials (e.g. Webex is your go to for all your Remote Work meeting events. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. The email should contain supporting documentation for escalation. Follow the procedures here. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. There is no right to privacy when accessing or using this system or any of its components. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. If you are using the Citrix Workspace App, you run the risk of not connecting. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. Manage Accounts & Passwords - doit.illinois.gov Please include your name, phone number, and specific application name, detail of . Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Enterprise Desktop Services. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Visit More Support Links Services Catalog The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Remote Work - Collaboration Tools - illinois.gov Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. You may have to clear cache/history or reboot the device a few times. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Use this link if you need to manage or reset passwords. See below for a complete listing of all the reminders for making working from home easier. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. In the meantime, please keep trying to connect via Citrix. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Also, DoIT FOIA does not answer general questions about DoIT. The registration process for State of Illinois Digital IDs begins here for all users, As you transition to remote work, Webex and videoconferencing skills will become more valuable. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. June 5, 2020 Instead go to your account on the trusted website to see if your account needs any attention or additional information. A comprehensive listing of all DoIT services including security, hosting, and more. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. The Federal Trade Commission has issued recommendations for how you can take action right now. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. TTY Support Line: 866-277-5669 The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. Staff will respond to service requests during the published business hours. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Please respond by saying, "This is . Illinois Department of Innovation & Technology (DoIT) | LinkedIn All State of Illinois employees are required to visit the website and take the survey. Never provide personally identifiable information (pii). May 20, 2020Webex is your go to for all Remote Work meeting events. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. A good tip is to clean up your screen as you go. Category: Use this link if you need to manage or reset passwords. IDHS: IES Access and Support Center for External Partners Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. call in user 1) from joining the meeting. 1-800-843-6154 This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Link to DoIT Health and Wellness. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Staff will respond to service requests during the published Business Hours. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Are you unable to recall your Digital ID user name or password? both Illinois residents and out-of-state users. After you login with your Digital ID, you will be prompted for your RACF credentials. If they are asking for information from you, be safe and exit the email or text. IDHS: ROCS Version 6.14 Download Instructions Remember rule #1 = mute your phone (microphone) when you are not speaking. FOIA Requests - doit.aem-int.illinois.gov To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Go to your account on the trusted website to see if your account needs any attention or additional information. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Watch for communications written in broken English. DoIT Identity Management Accounts - xxSupport - illinois.gov Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Invalid Login ID More information is posted on the DoIT Remote Work page. No password resets will be conducted over the telephone by DoIT CSC staff. For instructions on how to do that while working remotely, visit: remote work FAQs. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Many of you are approaching the time to reset your user password. Illinois Adoption Registry. Welcome to DoIT Identity Management (DIM). If this feature is not listed, it may not be enabled. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Thank you for your patience. To begin the password recovery process, choose one of the following options. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. This is especially true in our current remote work environment combined with heightened public health alerts. IDoIT (@IllinoisDoIT) / Twitter For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Details for how to report and escalate issues to the DoIT team. Login to Survey DoIT targets to provision in accordance with Request Fulfillment guidelines. Grace B. Hou, Secretary. Remember to get some exercise each day. For instructions on how to do that while working remotely, visit remote work FAQs. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Welcome | NH Department of Information Technology When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Remote Work Reminders - Collaboration Tools - illinois.gov If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. This system is for authorized users and official business only. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Please turn on JavaScript and try again. This will prevent unidentified telephone connections (i.e. State of Illinois Digital ID Login Related Resources ATSR Guide Telecom System Specialists For more information visit the Remote Work Health and Wellness page. Springfield: 217-524-DoIT (217-524-3648) Agencies who have adopted Office365 can access these resources by going to Dont forget to mute your connection upon entry to the meeting. Report all suspicious activity to DoIT.Security@illinois.gov. Report a Problem Manage Passwords Request a Service IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Please turn on JavaScript and try again. Please remember to practice good cyber security during this time of heightened public health alerts. DoIT Identity Management Accounts If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Verify senders of texts, email and phone calls. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. IDHS Office Locator. Grace B. Hou, Secretary. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. within the next 2 hours. Remain on Cyber Alert! At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. Customer Service Center (CSC) - Desktop Services - illinois.gov - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. External Illinois.gov ID Password Reset. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge.
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