I pay the account in full every month and have never carried a balance or paid a penny interest in the five years I've had it and he thinks that's why. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. please follow this link <URL> to verify your identity. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. The breach, which likely exposed personally identifiable information of about 1 percent of Citis credit card accounts, was made public earlier this month. Key logging: This is another method used to capture your personal information. Is there even a way to get my money from them sooner? Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. Always pay off in advance. What a way to treat a good customer. Biometrics using your face or fingerprint instead of your User ID and Password. Citi will never contact you, requesting that you disclose your OTP. Finally, when I called in, they said there was a block on my account and I'd have to talk to an "account specialist." Citibank froze my account for suspicious activity on June 17th - Reddit I was costing citi too much money even though they made a fortune off the transaction fees. Become homeless? did you ever get your money if so how long exactly did it take im in the same bot. Lay it flat in a well-lit area with the card number facing up. So took the advice above and just got an Aadvantage card from Barklay's. Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. He did offer a guess that perhaps my $17k transfer from a BofA savings account triggered some sort of fraud prevention system and told me to call the fraud prevention number. I then deposited $17k into the new account to satisfy the terms of the deal (and have a bit of buffer). Citibank initiated closing my bank account because I Encryption is technology that secures information transmitted over the internet by scrambling it so that it's unreadable without a secret key or password to "decrypt" it. (Never use the Remember Me feature on a public or shared computer.). If you notice any changes to your account that you didn't make, contact us immediately. They just cancel not one but all three of my Citi cards with no advanced warning of an kind. I keep getting "bank decision" and "you will get a letter". Was it ever resolved? This country is NOT run by corrupted corporations. I filed a complaint with the Office Of The Comptroller Of Currency. If you didn't sign-in then, you'll know there has been unauthorized account access. My Citibank credit card was also closed without notice or reason. i kept taking the card out and putting; When i call my friend via viber,using my samsung note book ii, the call fails. I have a similar situation. I am cutting up the card and sending 1 peice a day to them, at a time. Citibank, Wells Fargo, Chase Watch Out for Fake Bank Text Messages Isn't that bait & switch and isn't that FRAUD? they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . And if I'm paying you consistently, what does a change in my credit matter, anyway? I thought 840 means you are overqualified for every loan and credit card. But no matter the reason, a closed account is a closed account, and when they are closed in this manner they are almost never re-opened. If they don't unlock the account and give me access to my money before April 8 ,I'm not gonna be able to to pay my phone bill. Just got a notice that our account is closed. After going into the branch (which was a >30 minute drive away lol), the representative told me that since it was an online account, he couldn't do anything and they could only help me over the phone (??? I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. I'm not a Republican, but my account was also closed. For assistance with this matter, please call Customer Service at 1-800-374-9700. I filed complaints with many agencies, including the OCC. Your account is unused. I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. Citibank locked my account and won't release funds for up to - Reddit Access Blocked - Citibank Fast forward to tonight I was able to buy my lunch at work fine tonight and then I went on my last break and tried buying a soda and card kept getting declined even though I have a solid 1200 in the account. I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. The O.C.C. I was told that it would be 30 to 60 - Answered by a verified Lawyer. Protect Yourself Against Fraud - Citi and they will respont within 30 days, I got declined because Our records show an account previously closed by Citi. A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. They know people are taking advantage of that 0% - 18 months to the full extent. This will surely increase the credibility of your complaint. A spoof, or fake, website will not be able to display your User ID. This is just bad business all the way around. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. I paid it down quite a bit because of the interest rate. Here's how it works. The breach exposed the names of customers, account numbers and contact information. The balance will be paid in a couple of months and I won't have to deal with them any more. Then I received a letter dated October 20 that my account was past due. Don't forward it directly or change or retype the subject line, as this makes it more difficult to properly investigate. Been very good customer. Now proceed to Funds Transfer. These banks get away with murder and there is no oversight. I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. I could give a rats [censor] anymore, and they can Go SCREW! Great that there is an alternative to Citi - lousy organization. I got a new 0% interest for 18 months citi card in Jan. 2020. Accounts automatically lock after seven unsuccessful log-in attempts. What if I were abroad and this happened , smh. These spoofed web forms seem legitimate since they use the same logos and graphics of the real company's site. Scan this QR code to download the app now. This is what they tell their robots to tell customers. I cannot get anyone one the phone who knows anything. Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit If the displayed address detail is correct click on, A confirmation window will be shown. They told me I would receive a check and a letter in 30 to 60 days, this is BS. Citi then sends you a notification with a prompt to reset your password to safely regain access. Constant problems with Citi online logging on - myFICO Forums Citi blocked my account. No bankrupticy - no collections - just high debt. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. All cards with weekly transactions. I have submitted a valid KYC document in the past. Citi bank kept my money also! Thats because financial institutions are finding it increasingly harder to rationalize keeping them open. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. I always pay full balances so never charged any interest. and froze my money, I had no clue about why my bank account being closed until reading this post. I am shocked. What Costco citi cards did was horrible, I am hoping that Costco will do something about this or hopefully someone will start a class action lawsuit against citicards. My account is barely 2 months old. To provide you with extra security, we may need to ask for more information before you can use the feature you selected. And my sister sent me 200 dollars she OWNED me and they instantly got deposited in the new Citibank account. Through monitoring of our customers' accounts using sophisticated technology, we often detect fraud or unauthorized use before you are even aware of it. Citibank American Airlines MC closed for no reason Reactivate your Account today - Simple steps to remove - Citibank Sense of urgency Messages claim your account will be closed or temporarily suspended, and warn you'll be charged if you don't respond. You are right. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. When Citi made bad deals - as a taxpayer I was forced to help bail them out with the stimulus package. For assistance with this matter, please call Customer Service at 1-800-374-9700. When you access CitiManager via the webpage or via the mobile app current security technologies are used to help keep your information safe: When you access your accounts and perform activities on CitiManager, your information is protected by 256-bit SSL encryption. Now I have a "closed account" on my credit record, no thanks to Citibank! They did not even admit any fault, provide any explanation or even a simple apology. First it was all my bank accounts with them, and now all my citi credit cards, and I just got a letter staying my macys was closed as well. BUT, my card was cancelled. I made monthly payments of roughly $200-$300 in both May and June 2020. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. no explanation. They told me the same thing , that my phone isnt verified and that now my account is closed i have to wait 30-60 days?!?!? Register for Online Access. . I know I did and after a lot of back and forth told them I'm on disability. Saying that I have too much on other revolving accounts. I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. Reactivate Dormant Bank Account | Citibank India Spelling errors There may be obvious spelling or grammar errors, which help spoof emails avoid spam filters. MANAGE YOUR ACCOUNT CITI TIPS SELF SERVICE WHAT'S NEW AT CITI Self Service Form Center Forms for Domestic customers All the important forms you need for onboarding and managing your Account, Credit Card or Loan Explore FORM CENTER Forms for NRI customers All the important forms you need to operate and manage your NR relationship with Citi India I am shocked because if you spend a lot on the card, then they should be making a lot of money off you. They check my credit and close my account and I've never been late or defaulted on any of my accounts. I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. You can also call customer service here to have your access restored. Alfredo Mangachi: "It may sound . On November 23,2021, my "protected" saving account with CitiBank was completely wiped out through three consecutive unauthorized wire transfers totaling US$ *****/ made on November 2nd,4th, and . What a pile of [censor]! I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. Seeing my account is ALWAYS paid in full (never paid a penny in interest the entire five years I had the card) they should issue the reward credit since they closed the account with no notice. The fraudsters seek to gather your security details, card or payment details or verification codes in order to complete fraudulent transactions. This review was chosen algorithmically as the most valued customer feedback. It seems like a final decision when Citi closes your account without your knowledge. Until I called customer care several times, I was not even aware of it! and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. Online applications asked me to call for verification. I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. I had over 100k on thank you points. https://www.nerdwallet.com/article/credit-cards/account-closed-by-credit-card-issuer, https://www.csoonline.com/article/2128928/citi-hackers-made2-7-million.html, https://www.nytimes.com/2020/08/06/business/capital-one-hack-settlement.html, https://online.citi.com/US/JRS/pands/detail.do?ID=Citiphone, https://www.pbs.org/wgbh/pages/frontline/shows/hackers/whoare/notable.html, https://www.databreaches.net/citibank-confirms-hacking-attack/. I Come home and get another letter from macys letting me know that my account is closed. I opted to keep my current rate AND use my card through the date on it, which was 2011. I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. Having Trouble Signing On? Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number. Today I find out my citi double card was closed. Also, beware of spoof web forms that ask you to provide confidential information that a legitimate company would not ask the customer to enter for a particular transaction. And this is after giving the account an increase to the credit limit just a couple weeks before. They even closed the secured account I had just opened and took their time refunding my deposit. It should only be known by you and you should only use it when you are initiating a transaction. Citibank.com provides information about and access to accounts and financial services provided by Citibank, N.A. Activate a Card. Citibank blocked my account : r/Banking - Reddit Next step is to get an attorney for me. I have created a Facebook page "Iwas Cheated" to inform as many people as I can of this ridiculous practice! https://appsec.helpwithmybank.gov/. They told me I would receive a check and a letter in 30 to 60 days", same here what you end up doing? I guess not. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Told me account was being closed amd would not provide a reason. Still haven't received my money from my account $20,000 yes - 2+0+0+0+0 BS - It's more like my interest rate was too low for them and Cookie Notice Never in default, late payments .. nothing .. loyal from 2004, if some one files a class action I'm in same thing happend to me, if theres a class action or youre planning to sue. To resume your activity, you'll need to log in again. Citigroup suffered about US$2.7 million in losses after hackers found a way to steal credit card numbers from its website and post fraudulent charges. As more consumer financial activity moves to mobile and to the web, banks are shedding branches the world over. Thanks so much for your advice. It's not a political issue. Republican Party affiliates got shut down again! I called and they re-opened it. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. I called immediately again, and the woman this time took the number correctly and it went through. To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. Any advice or anything would be appreciated. It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, OMG OMG OMG after reading these posts, I am honestly shocked. For security reasons, we cannot allow you to complete this transaction online. Contact us immediately using the number on the back of your card or by using a number at the following link: https://www.citibank.com/tts/solutions/commercial-cards/contact/ if you have responded to an email with personal information and believe it to be fraudulent. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? Polarizing, Divisive politics are polluting our minds and clouding our vision. A place to discuss the in and outs of banking. Archived post. Reward points are washed up, luckily I dont leave much left. There has nothing from them, the customer service sucks. Citibank blocked my new account. It's a fallacy. Authenticate high-risk activities in CitiManager such as; credit balance refund, contact information update, card replacement, downloading statements older than 3 months and viewing your card PIN. The calls always have bad connection. Every time you sign-in to CitiManager, we display the date and time of your last visit and the device used to sign-in. I called and they have no answer but that I will get the decision by mail. The first representative was nice, but when she transferred my call the next person immediately picked up, which I thought was odd. Step 1: Login to your Citibank Online account with your User ID and Password. I called immediately and gave them my checking account number, but the woman took it down incorrectly and of course it was rejected. But I cant get a reason as to why they did it. I now know I made a mistake ! He was detained in Russia in November 2016, and was later sentenced to two years in prison for unlawful access to computer information. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Since I also speak perfect Spanish. Well, she connected me to an idiot robot named SALLY. Privacy Policy. The exact thing is happening to me right now. You can view and update the information we have on file for you by signing into your account on CitiManager. Whether your account is frozen or closed makes a big difference in your options for solving the problem and in how long it can take to get access to your money. I later opened a secured Visa/MasterCard with them. after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. I make a lot of large purchases that get reimbursed on my expense account and immediately pay the balance off as soon as I get my expense account reimbursement check each week. However, you may be able to reapply for a card you have had in the past. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your eligibility for a particular product and service is subject to a final determination by Citibank. Will do a special request and should be resolved in a few days. I gave them all my details and she told me I was verified so that was good . Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? Instead, Citibank accidentally wired a total of $900 million to a group of 10 asset managers (whose clients received more than half of the $900 million payment) and other creditors behind a 2016 syndicated term loan to Revlon. Where are our elected representatives to defend us? Spoof emails (also known as phishing or hoax emails) appear to be from well-known companies. Mistake! All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. Citibank - Closed my account - ComplaintsBoard.com The bank has also had trouble keeping track of the flow of illicit funds through its accounts.
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