vertical-align: middle; Apple Roles include Creative, Technical Specialist and Genius. margin: 0; What is the process like for applying to become a Genius or Technical Specialist? Technical Experts will carry out problem-solving across a range of. To start the conversation again, simply ask a new question. What It's REALLY Like to Work at an Apple Store - Business Insider font-weight: bolder; You quickly diagnose product issues on the spot, explaining situations with patience and compassion. If you have any guidelines or tips for me I would really appreciate it. } Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. [CDATA[ */ .archive #page-title { } This site contains user submitted content, comments and opinions and is for informational purposes only. Salary: Apple Technical Specialist in United States April 2023 Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Good luck with your process!-d If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. $16 / hr. Apple is an equal opportunity employer that is committed to inclusion and diversity. body.responsive #page-wrapper { Come eager to listen and learn from your team, your mentors, and your customers. To start the conversation again, simply ask a new question. to the person beside us. Apple certification programs are IT professional certifications for Apple Inc. products. An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Pay varies depending on tenure and location. } to learn and to grow, margin-bottom: 0; Being a multinational tech company with futuristic goals, Apple offers numerous job opportunities for individuals with different education levels. Apples hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. anybody working as an Apple Technician? whats it like Working as a Technical Specialist at Apple: 420 Reviews | Indeed.com Apple Professional Training exams are offered online and cost $149. Very, very few people are hired on as Genius staff. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Another perk of working there: Customers love Apple, so my days were often pleasant. It felt pretty good to be able to help this woman. Mac Genius salaries - 14 salaries reported. var ajax_sib_front_object = {"ajax_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","ajax_nonce":"cba8a458a1","flag_url":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/mailin\/img\/flags\/"}; margin: 0 .07em !important; User level:Level 1. Your day in the Apple Store is filled with a range of focused support and service tasks. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. } I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. At Apple, base pay is one part of our total compensation package and is determined within a range. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. I also think readers might find the level of diversity among the talent at Apple very inspiring. margin-top: 0; Your work hours will be based on business needs. #footer-widgets .widget { width: 25%; } A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. ISESCO Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apples walls, to know that management is always working on creating a better customer experience. The Genius Bar is for tech support only. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. A forum where Apple customers help each other with their products. If you have any guidelines or tips for me I would really appreciate it. Copyright /* ]]> */ Technical Specialist, Genius GYOG (Ex dipendente) - Genf, GE - 23 agosto 2019 Unazienda nata con fondamenta uniche che ha rivoluzionato il mondo del voto e della vita privata. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. })(); They offered benefit options such as health care for all employees full- and/or part-time. When a customer needs assistance, you quickly assess their situation. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. People who work to leave this world better than they found it. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. You maintain composure and customer focus while troubleshooting and solving issues. Apple Professional Training courses are available now at training.apple.com. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. display: block; margin: 0 auto; any proposed solutions on the community forums. 2023 Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . Details coming soon to @9to5mac #credo, Seth Weintraub (@llsethj) August 17, 2016, Three new positions are being introduced as of February 2017, while other roles are being renamed . /* ]]> */ As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. For more details and to apply, visit macadmins.org. line-height: 21px; Ability to adhere to a schedule of customer appointments. Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Q: Description. Melissa is learning about more than technology. In addition, Business Specialists will be known as Business Experts, Back-of-House Specialist will be known as Operations Specialists and Inventory Specialists will become Operations Experts. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. If you want to learn how to use your products, Apple has other in-store options. Profile. Mall hours means working on the weekends and evenings. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. border-bottom: 10px solid #33ac08; Phoenix, AZ Area. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. to help passion expand human potential, Each of those locations employs over 100 people totalling about. BobTheFisherman, User profile for user: Apple Roles include Creative, Technical Specialist and Genius. } More. text-align: center; It lasted 10 days and was always closely monitored by a manager and a store lead employee. See available Support roles Learn more about Technical Support roles The Apple Inc. has decided to hire people for positions based on the level of their technical competency, with the companys geniuses likely needing the highest level of technical knowledge, and the Companys specialist and concierge positions needing a lesser level of technical knowledge but an increased number of employees and sales oriented skill sets. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Jimmy P's Immokalee Road, We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. To view your favorites, sign in with your Apple ID. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Profile. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. What do you think? What is the process like for applying to become a Genius or Technical Specialist? The next 10 days were essentially Apple boot camp. We played ice-breaker games and learned everything Apple history, achievements, programs, the the companys mission statement, benefits and stock options. What it's REALLY like to work in an Apple store:You get to work with really creative people. } Get startedand submit your resume. Each of those locations employs over 100 people totalling about about 30,000 full- or part-time retail workers. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. All postings and use of the content on this site are subject to the. In addition to the Genius Bar for hardware repairs, you have more immediate support options. to do the best work of our lives. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Jimmy P's Immokalee Road, font-size: 20px; We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. vertical-align: -0.1em !important; Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. font-weight: bolder; Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love.
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