If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Please use the Sonos app. To do so, open the Alexa app, then tap Devices > Echo Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues If thats whats happening, there may be little you can do in this case. I had the same issue on my echo dot this morning. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Why are some programmes not available to download on the app? You can also stream music to your Amazon Echo via Bluetooth. If the Echo cant connect to the internet, it wont be able to play music. With an Echo Show, you can simply use the screen. Help fixing problems with BBC Sounds on your Alexa device Audio stops playing on Galaxy mobile devices Another possibility is that the Echos microphone is experiencing interference. Perhaps its your Echo itself thats having issues. Peer-to-peer or hotspot networks cannot run these bands and standards. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. The app stops playing when my phone How long will Alexa play music before turning off? If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. There are a few common, and then those not-so-common issues that can cause this to happen. When the light ring turns orange, your device will enter the setup mode. Choose from one of the available options. This can result in anything from distorted music, to your favorite song cutting out midway through. How did you resolve the problem? Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Why Does Alexa Stop Playing Music - Smart Home Perfected Enter your username or e-mail address. First, make sure that you have enabled the "night mode" feature in the Alexa app. Once there, search for Alexa. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. If that doesnt work, go down the list until the problem is solved. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. However, this range can be affected by obstructions. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. The problem is that it stops after one song. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. WebConnect to your router's 5 GHz channel. Still, choosing the right channel should be up to you since both options have advantages. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. I tried that and several other ways of saying it. Your email address will not be published. Another issue that may affect playback has to do with Bluetooth. This may increase battery usage, but the app will continue running and playing sound until you stop it. Youll have to resolve your Echos connection issue before you can use it reliably. All my devices connect back fine except my echos. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. Trying another device if possible Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. How do you get Alexa to play continuously? Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Streaming music to your Amazon Echo typically goes on without a hitch. Check to see if there are any updates available for your Alexa and Pandora apps. Turn off your Echo device. You can ask her to play music from a certain genre, artist, or album. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. You speak into the void, and nothing happens. One possibility is that the Echo is experiencing connectivity issues. | Fortunately, the chances of the issue being too serious to deal with on your own is low. Why does my Alexa keep cutting out? (Lets fix it!) - Smart Home Please note that all comments go into a moderation queue (to prevent blog spam). Whether its Rock, Rap, Latin, or Classical music has the power to move us. Voice commands to Alexa work perfectly. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. But with some troubleshooting, you can get back on track to listening to your music, sans problems. This is the most likely explanation for why Alexa might suddenly stop playing music. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Please tell us about it in the comments below! Generally, most Alexa devices are capable of playing sleep sounds overnight. But, with every problem, there is (usually!) When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. Your smart devices tend to default to the 2.4GHz channel. Smart Home Point 2019-2023. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. Read more. Update both as necessary. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. Alexa is a voice controlled assistant that comes with Amazon Echo. Your email address will not be published. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. At the end of the day, we all want to be able to listen to our music uninterrupted. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Echo 2nd Generation randomly stops playing radio Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? Problems may arise due to some unresolved glitch or software bug. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds The setup always goes smoothly but it soon loses connectivity. | Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Open the Alexa app and hit Settings. playing radio How to Make the Amazon Echo Stop Playing Music After a Some people might not want their Alexa device to play the radio all day, every day. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Why Does My Alexa Keep Stopping When Playing Music? (6 Where I was trying to play iHeartRadio and it was dropping. If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. Save my name, email, and website in this browser for the next time I comment. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? 2021 Associated Newspapers Limited. How to Fix an Alexa that keeps Turning OFF - Volt Fixer 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. Select the app you want to prevent from sleeping, and then tap Battery. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Smart speaker Disclaimer: Some pages on this site may include an affiliate link. Contact Us | Privacy Policy | TOS | All Rights Reserved. Sometimes the music pauses to buffer one too many times or it just stops altogether! There, youll see an indication via the number of bars of how strong your signal is. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Best answer by UKMedia 31 December 2018, 10:45. With an Echo Show, you can simply use the From the Alexa app home screen, go to More, then Skills and Games. There are several possible explanations for why Alexa might stop playing music. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. For Android users, youll go to the Google Play Store. We've identified a problem with Google Assistant. The first step is to check your internet connection. Why am I hearing broadcast audio within the BBC Sounds TV app? If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. We'll send you an e-mail with instructions to reset your password. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Its similar for Echo devices with screens: white light good, orange light no connection. Why is there no audio when I try to play a programme? Your comment will be manually reviewed and approved by Tristan in less than a week. Try switching the security protocol to just one of them. Enable Alexa Radio by Installing the Appropriate Skills. When you find it, click on the Skill. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the If the interruptions stop, then the music service was the issue. Here are a few tips on how to keep Alexa playing music all night. Sometimes it plays 5 songs on my list. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Go to the Amazon Music app, tap, and hold the app icon. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. Like apps, skills give Alexa the Recently moved. Unfortunately, when you open up the Alexa app on your phone, youll This will ensure that she doesnt respond to any of your questions or requests during the night. Head to Amazon's website for full One of the many things that Alexa can do is play music. One possibility is that the Echo is experiencing connectivity issues. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. 2) The song you are trying to play is incompatible with There are a few possible reasons for why your Alexa might keep stopping when playing music. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 Make sure that your Echo is connected to the internet and that your internet connection is working properly. You can ask her to play music from a specific genre, artist, or album. You get there by pressing Play at the bottom of the Alexa app home screen. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. Please try again in a few minutes. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. The third possibility is that there is an issue with the Echos software. can I troubleshoot playback issues on my Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". Ease this congestion by turning off Wi-fi on devices youre not currently using. With the classic Echo Dot, you can simply say, Alexa, next song.. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. | How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. 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Yes, Alexa can play music for sleeping. However, in general, Alexa will play the radio all day if you want her to. |, Mobile/Tablet app This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. That can be a good thing since that leaves the 5GHz unburdened. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. That way, youll reduce interference from other devices while increasing the connection and range at the same time. Read about our approach to external linking. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. The Amazon Echo has a lot of great uses. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. This will reset the Echo and may fix any software issues. Music or Media Not Playing with Alexa - Amazon Customer Service However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. Sadly, I am having exactly the same problem with the same radio station again. Why does Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. Go to Settings, then tap on the Wi-Fi section. Inconsistent internet connection? The next screen will tell you the strength of the Wi-Fi network. | Most common Amazon Echo Dot problems, and how to fix them This has recently started happening on my Echo. Music or Media Not Playing with Alexa - Amazon Customer Service Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. Alexa Theyll be able to help you determine the root of the problem and may be able to provide a solution. Dollarbill1979 5 yr. ago It's funny this came up. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Once you tap on that, youll see apps that were recently updated, or need to be updated. Delete the audiobook from your device and then re-download. Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd William Stanton 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Go to the Search bar, and hit the Alexa Skills category. Even dishwashers, air conditioning vents, or stereos can cause minor problems. This happens to me a lot, too. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. If you cant find the issueaffecting you thenget in touch. Here are some useful tips for solving your Echos connectivity problems. This can be a great option if youre not too far from your Echo. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Due to the common nature of these problems, there are many workarounds. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. So, whats causing this issue and how can you fix it? 4 annoying things Alexa does on Terms of Use | This can be caused by loud noises or by other devices that are using the same frequency as the Echo. Did your Echo have connectivity problems? My Echo plus worked flawlessly for a couple of years. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Why Alexa Welcome to the Digital Spy forums. Turn off your Echo device. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Go back to Skills and Games, search for the Skill, and Enable it again. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. Echo 2nd generation. Does anyone know what a flashing blue light means? WebOpen the Alexa app, then tap Settings > Device Settings. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, In order to determine the root of the issue, its important to troubleshoot your Echo. The Amazon Alexa team said: Our apologies for the inconvenience. pic.twitter.com/CNXsPOfeuw. If thats the case, its probably the Echo that doesnt connect. If the Echo cant connect to the internet, it wont be able to play music. If the music has just started playing and is at a low volume, Alexa will play music for longer. Why does Tap on your Echo device, select Bluetooth But with aux cords available in lengths of even 12 feet, its definitely a viable option! The tap Pair a New Device. Keep Alexa Playing No matter which app store you use, make sure to keep the Alexa app up to date. WebMusic or Media Not Playing with Alexa. Hold it in until the light rings turn on and off again. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update All Rights Reserved. However, in general, most Alexa devices are capable of playing sleep sounds overnight. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Why is Alexa not playing BBC radio? Why some stations aren't Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Another possibility is that the Echos microphone is experiencing interference. Please check your device settings to ensure Wi-Fi stays enabled.
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