As a result, most employees learned of the companys activities, plans, and performance through the press. According to the official report on the accident, the strip of metal installed on the Continental jet was made from a different alloy than had been approved by the US Federal Aviation Administration or the engine manufacturer. Clean house. We needed to stop flying 120-seat planes with only 30 passengers on them. Because it is critical to get everyone working together, we aligned employees compensation with the companys objectives. RIP to all people that die in Air France Flight 4590=====song: https://youtu.be/cMkJDPvJxdkoriginal meme: https://youtu. After a while, when it became apparent we were going nowhere, I got up to leave the room. The pilots could have rejected their contract. In front of a crowd of employees, we lit a match to it. Painfulcertainly. They care; they talk; they laugh. 3. [47], In March 2008, Bernard Farret, a deputy prosecutor in Pontoise, outside Paris, asked judges to bring manslaughter charges against Continental Airlines and two of its employees John Taylor, the mechanic who replaced the wear strip on the DC-10, and his manager Stanley Ford alleging negligence in the way the repair was carried out. "Pilot: "No time, no (unclear). But those fixes were like trying to bail out the Titanic with a coffee can. In our case, that meant listening to the customers in seat 9C, the business travelers who book the aisle seats near the front of the plane. Couple fear strike by nurses . Need customer care support or have any question regarding your travel plans? Track Flight. [33][50], At the same time, charges were laid against Henri Perrier, head of the Concorde program at Arospatiale, Jacques Hrubel, Concorde's chief engineer, and Claude Frantzen, head of DGAC, the French airline regulator. But then the pilots walked inin full uniformwith their families. Truth is, the on-time incentive program is self-funding. Break the doom loop by apologizing for your mistakes and focus on delivering a better product. You run the company. Then I walked out. When we made the offer, we were paying about $6 million per month to reaccommodate our customers on our competitors flights. They picture productivity plummeting, and profits along with it. [58] Another monument, a 6,000-square-metre (65,000sqft) memorial surrounded with topiary planted in the shape of a Concorde, was established in 2006 at Mitry-Mory, just south of Charles de Gaulle Airport. It had to be quiet because if the press caught on, the headlines would send more customers running, taking our revenues with them. . The Go Forward Plan wasnt complex. New data released by Ipsos this morning has shown that around 55% of Britons expect the Tories to lose seats on Thursday, with 45% expecting Labour to pick up support. They kept telling me I could be the only 33-year-old to run a $6 billion company. It is offensive and insulting to customers to advertise a product that they know is crummy. Gordon had just left a cushy job, or at least one where he could sleep soundly at night, at the Boeing Company to become president and COO of Continental. Every quarter, we send a Continental Quarterly magazine to employees homes, and twice a year we do the same with a state-of-the-company video and recent press clippings. About an hour later, I met with the rest of the employees and their familiesabout 600 people in all. Once Continental had a flight schedule that could be operated on time, we made an offer to our employees. But honesty and the rest dont just sprout up like weeds in a cornfield, especially when there has been a long drought. Continental Aviation. Probably none of them will knock your socks off. January 1988: BA plane leaving Heathrow lost 10 bolts from its landing gear wheel. A couple of weeks after I arrived, I was walking the ramp in Houston saying hello to our mechanics and baggage handlers, and helping to throw a bag or two, when I noticed that almost all the employees had torn the Continental logos from their shirts. In the wake of the disaster, the entire Concorde fleet was grounded. Continentals was pure common sense. FACTUAL INFORMATION 1.1 History of Flight On February 19, 1996, at 0902 central standard time,1 Continental Airlines (COA) flight 1943, a Douglas DC-9-32, N10556, landed wheels up on runway 27 at the Houston Intercontinental Airport (IAH), Houston, Texas. And they are right: saving Continental wasnt brain surgery. When I first arrived at Continental as a consultant, 18% of the flights were cash negative. Every month, Gordon and I hold an open house where employees can ask us questions, and we publish a newspaper describing whats happening in the company. Hutchinson believed this did not happen due to a series of operational errors and 'negligence' by the maintenance department. What a ride it has been. Instead, managers who have gotten a company into a mess are usually mired in a puddle of overbrained solutions. [3]:115 It did not directly puncture any of the fuel tanks, but it sent out a pressure shockwave that ruptured the number 5 fuel tank at its weakest point, just ahead of the left landing gear well. We rate each airline and travel agent on the service they provide, and remove those who aren't doing the right thing for our travellers. As Air France had paid out 100 million to the families of the victims, Continental could be made to pay its share of that compensation payout. And thats a very good thing. The official investigation found Flight 55 caused the crash of Air France Concorde Flight 4590 in Paris. Whether you're looking for cheap airfare for business travel or last minute flights to a beach destination Fly.com has the best deals on flights. Its hub airports were in Cleveland Hopkins International . The scenes in this video are from Air Crash Investigation documentary.Music: I Am a Man Who Will Fight for Your HonorArtist: Chris ZabriskieNone Of Them Belo. Were not trying to be a four-star restaurant, just an airline that gives its customers something theyd be happy to pay for. [31], Former British Airways (BA) Concorde captain John Hutchinson, said the fire on its own should have been 'eminently survivable; the pilot should have been able to fly his way out of trouble'. In Continentals case, we simply needed to fly to places people wanted to go, when they wanted to go, in clean, attractive airplanes; get them there on time with their bags; and serve food at mealtimes. The historical norm for delivering bad news at Continental was for a senior manager to dump the news in the local airport managers lap and then hide in our corporate office building. The aircraft descended at a rate which could not be overcome even though the aircraft was flown at or near its maximum lift capability throughout the encounter. After reaching takeoff speed, the tyre of the number 2 wheel was cut by a metal strip (a wear strip) lying on the runway, which had fallen from the thrust reverser cowl door of the number 3 engine of a Continental Airlines DC-10 that had taken off from the same runway five minutes previously. The NTSB described those incidents as "potentially catastrophic", because they were caused by blown tyres during takeoff. Now, fun at work isnt about dancing on the tarmac. We decided that at the new Continental, the employees were going to be liberated to do right by the customer and to have fun at work. Actively involving employees in the turnaround is essential. The plan also included key performance measures to track internally as well as against competitors (for example, monthly on-time performance, mishandled bags, customer complaints). Continental Air Lines flight 54 was a service from Los Angeles, California, to Houston, Texas. People want to be led, not managed, in a time of crisis. The mechanic's failure to maintain proper clearance with the engine intake during a jet engine run, and the failure of contract maintenance personnel to follow written procedures and directives contained in the airline's general maintenance manual. (For details of the strategy, see the exhibit Continentals New Flight Plan.). It helps us remember your details, show relevant ads and improve our services. [They] needed to stop flying 120-seat planes with 30 passengers . List of Continental Airlines destinations, Philip S. W. Goldson International Airport, Rio de Janeiro/Galeo International Airport, So Paulo/Guarulhos International Airport, Arturo Merino Bentez International Airport, Alfonso Bonilla Aragn International Airport, Jos Joaqun de Olmedo International Airport, Toussaint Louverture International Airport, Ramn Villeda Morales International Airport, Chhatrapati Shivaji Maharaj International Airport, Licenciado Gustavo Daz Ordaz International Airport, Josep Tarradellas BarcelonaEl Prat Airport, BirminghamShuttlesworth International Airport, Ted Stevens Anchorage International Airport, Norman Y. Mineta San Jose International Airport, Fort LauderdaleHollywood International Airport, HartsfieldJackson Atlanta International Airport, Louis Armstrong New Orleans International Airport, BaltimoreWashington International Thurgood Marshall Airport, Detroit Metropolitan Wayne County Airport, MinneapolisSaint Paul International Airport, Rick Husband Amarillo International Airport, Lubbock Preston Smith International Airport, Ronald Reagan Washington National Airport, CasperNatrona County International Airport, 1955 MacArthur Airport United Airlines crash, https://en.wikipedia.org/w/index.php?title=List_of_Continental_Airlines_destinations&oldid=1133996164, Short description is different from Wikidata, Articles with failed verification from February 2018, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 16 January 2023, at 14:02. Continental Airlines on Wednesday became the first U.S. commercial carrier to conduct a demonstration flight powered in part by alternative fuels, though large-scale use of such fuel is. Fare Calendars show the best prices over the next 180 days on 2000+ routes. Very quickly, we required the scheduling and operating departments to review and sign off on the flight schedules before they were loaded to be flown. The aircraft's last scheduled repair had taken place on 21 July 2000, four days before the accident; no problems were reported during the repair. When you want real change, you cant do it partway. Damaged beyond economic repair when the propellers struck the runway shortly after take-off. The aircraft involved was a 25-year-old Arospatiale-BAC Concorde (registration F-BTSC, serial number 203) that had its maiden flight on 31 January 1975 (during testing, the aircraft's registration was F-WTSC). Once youve rebuilt strong customer relationships, you can proceed to the next step: making better products theyll pay for. Those are the main reasons we decided to clean house when we took over at Continental. The airline is operating the Hong Kong route since 1967, and operates in 161 destinations in 29 countries/districts, as of 31 DEC, 2018. [3]:2135[4][5], The cockpit crew consisted of the following:[3]:1820[6], The wind at the airport was light and variable that day, and was reported to the cockpit crew as an eight-knot (15km/h; 9mph) tailwind as they lined up on runway 26R. More info is in our Cookie Policy. The British Save Concorde Group, SCG, and French group Olympus 593 were attempting to get four Rolls-Royce Olympus engines at Le Bourget Air and Space Museum. CONTINENTAL AIRLINES FLIGHT 1713 NOVEMBER 15TH, 1987 Dead Of Winter - Continental Airlines Flight 1713 X Pilot 130K subscribers Subscribe 124K views 4 years ago Thanks for watching. We've compared every online travel agent out there to find the cheapest flight tickets on the net. If you sit around devising elegant and complex strategies and then try to execute them through a series of flaw-less decisions, youre doomed. But in a narrower sense, we refers to myself and Gordon Bethune, Continentals chairman and CEO. Sure, we were able to fix some problems, such as an incredibly slow reservations system and a substandard customer-response policy. So when we let people go, we went out of our way to be fair by honoring their contracts and letting them resign with dignity. The first is to beg forgiveness from all the customers you have wronged. In fact, I think the word fun scares a lot of executives. Some airlines still offer the flexible booking policies. One of our techniques was to find people who were in a number two position in their current job and ask them to join Continental in the number one spot. I will always remember my first meeting with all the officers at Continental. Departure time came and went, and people continued to trickle on board for another 40 minutes. Over several bottles of wine, we wrote down everything that was wrong with Continental. Theres not much time to think when your company is failing, says Continentals president. Contact Details. The plane did not gain enough airspeed with the three remaining engines as damage to the landing gear bay door prevented the retraction of the undercarriage. The foundation of any successfully run business is a strategy everyone understands coupled with a few key measures that are routinely tracked. The answer is, we started by hiring people we knew, many of whom were our friends. But it would have been dishonest to back down or to fudge a reaction of sympathy I did not feel. [3]:159[28][29] Fuel transfer during taxiing left the number 5 wing tank 94 percent full. En route stops were planned at Phoenix, Arizona and El Paso, Texas. Now our service reflects time of day, length of haul, and class of service. The reason tells you a lot about how people act when their companies are in a self-destructive mode. Read more about this topic: Continental Airlines, An element of exaggeration clings to the popular judgment: great vices are made greater, great virtues greater also; interesting incidents are made more interesting, softer legends more soft.Walter Bagehot (18261877), We are the men of intrinsic value, who can strike our fortunes out of ourselves, whose worth is independent of accidents in life, or revolutions in government: we have heads to get money, and hearts to spend it.George Farquhar (16781707), 113 fatalities, No passengers killed on DC-10. Of all the contributors to Continentals success, Brenneman says, the biggest factor in our favor was momentum. Lufthansa flights to Jacksonville International, Brussels Airlines flights to Luqa Malta International, Singapore Airlines flights to Athens International. The rest of the employees, led by a baggage handler who was also being relocated, stood up and defended me, one after another, for 20 minutes. Flight 46, on a flight from Midland, Texas to Kansas City, Missouri suffers vibration just after takeoff and goes into a dive; the flight crew managed to make a wheels-up landing in an open field. I knew the fastest way to make money was to stop doing things that lose it. You cant run a company from the executive suite of an office building anyway. All nine crew and 100 passengers on board were killed, as well as four people in the hotel. [3]:17 A large plume of flame developed, and the flight engineer shut down engine 2 in response to a fire warning and the captain's command. . For about five minutes, employees expressed appreciation that I had personally come to give them the news and had developed a financial package to meet their needs. The fact is, you cant afford to think too much during a turnaround. We knew a major ending was on the horizoneither the old Continental was going to be entirely reinvented or it was going to go bankrupt for an unprecedented third time and would probably be liquidated. "Control tower: "Fire service leader, correction, the Concorde is returning to runway zero nine in the opposite direction. Join more than 3 million seasoned travelers using Fly.com every month to find the best airfare deals. Naturally, our cash-flow forecasts always came in lower than projected because revenue (and thus, credit card receipts) was overstated. Looking back, I can see we were guided by five operating principles. Leaders must find the most leveraged plan of action, stick with it, and continually monitor the companys performance against it. Second, they had to be driven to get things done. Let the inmates run the asylum. Pilots, flight attendants, mechanics, and gate agents manage the hotline. If you ask them what they want and will pay extra for, you will get a single sheet of paper with requests. For every month we finished in the top five out of ten airlines in on-time performance as measured by the DOT, we would give each employee $65. Section 2.2 "Crew Actions" (page 166): "The exceptional environment described above quite naturally led the FE to ask to shut down the engine.
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