Somebody please take this company to court. My wife booked seven nights at Courtyard by Marriott in Tucson. Chances are it was an advert and you called (CCI*) Hotel Reservations. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. Reservation #R2937669554 The room price was $125.80 Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. We were appalled at what we saw: Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. I was charged for a motel room after I was informed they my card was declined. Capital One is handling this as fraud and refunding my money. Do not use them for any reservations!! I got billed twice and cant get a refund. BEWARE, they may steal your money also and you cannot get them to give your money back! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. Barbara TIETJE, Cleveland, Ohio. Made a reservation on the spot for $75. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. They charged me 613.85 to book 5 rooms . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Disgusting. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. they want you to buy in to get assistance from their help desk. They are biggest scammers should be jailed with the intervention of FBI. We have never heard of this website "getaroom.com". It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. Never book through anyone like this, Book directly through the hotel your staying ast. If not fraud, definitely unfair and deceptive business practices. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. Which is false advertisement. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. The $61.51 is listed as Tax Recovery Charges & Service Fees. Luckily, these institutions caught the intrusions and notified me. > Be very careful of clicking on random web links after doing internet searches. I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. I was billed $504.43 plus $12.99 booking fee. But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. Canceled 3/11/20giving me the run around. I responded back to CCI informing them I have disputed the charges with my credit card company. Beware of these crooks, I am sure they based in some [censored]ty open sewer place in Chenay India. Redirected from Hyatt Place web site to CCI . This is the Better Business Bureau entry on this company. I did not realize I was booking through them. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. I have found numerous reviews about them, WARNING people. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. Sounds like you didnt realise the website address said Getaroom. Your password has been sent to the specified email address. Are you a travel agent that uses hotelbeds sometimes? Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. Since I am usually cautious about online transactions, I am upset that I fell for this scam. Is Travel Expo 2021 legitimate? Within the hour I Canceled that reservation. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. Be carefull. Your password has been sent to the specified email address. Did you complain to your credit card provider? In the last 2 months I have called many times and get the same 7 day promise. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. Called Baymont to reserve a room for travel family and the fraudulent # posed as the Hotel Desk for Baymont with Wyndham connected me to CCI, who continued the conversation posing as a direct desk clerk. SO many bad companies out there, this is well documented here. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. Made a reservation on the spot for $75. 670 Verdae Boulevard The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. THis is exactly the same procedure we went through that we read in all the negative reviews. We use cookies to improve your experience on our site and to show you personalised advertising. Beware! It asks to press one for reservations, which I did, or two for front desk. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? They took $741 from me then cancel my reservation and still kept my money. Currently at a wait time of 24 minutes and it just disconnected. Worked and worked to get my money back because it was not my fault. total cost $281.89. Stay away from CCI Hotel bookings located in Texas. When I called the hotel directly they had no record of my reservation. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. I booked accommodation at the Holiday Inn in Fiji and was overcharged. He said I had to go thru getaroom to get my money back. First time ever going online to book hotels and it will definitely be my last. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). I looked for hotel in Memphis TN using google Maps. I cancelled the booking but the money has b not been refunded. You can also contact your bank or credit card company and dispute the charges and try to recover the money. Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. "Unfortunately, " she said, she could do nothing about it. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. Arrived at the hotel and they could not confirm the price we paid. The email was immediately returned to me with the message that it could not be delivered. They refuse to let me talk to the proper department. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Peter T. Kilborn We immediately went to cancel & notify our cc company. Whatttttt!!!??? Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. This is the version of our website addressed to speakers of English in Canada. Last updated on November 4, 2022. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. >>. As in #3 Getaroom are a prepay site. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. You should have done research first, Reed. They are completely dishonest and I am unable to speak to anyone to discuss this. Please do not book any reservations from this website, they are scamming people. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. Booked a reservation for a 2 night stay. Chose the hotel I wanted to stay at and a room 6 months in advance . Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. "That's just taxes and fees, Sir, " he said. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . Please listen to the recording that night about 7: 30 pm involving that haggle BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. I was told I would need to contact CCI to have the taxes reversed. And please respond to mr, I am such a nervous wreck over this misunderstanding The company then fraudulently tells banks the consumer agreed to terms. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. So, I booked the room through Super 8. Their phone tree is a NIGHTMARE and I was disconnected many times. Perhaps to appease us she offered a $10 breakfast discount certificate--$20 for two of us. © 2023 What's That Charge Also be sure you have your R# for the reservation or they refuse to talk to you. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. Next step is to dispute with cc. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. Demand a room in another hotel of the same or better grade. "You can't, " the fellow said. He told me I could not get a refund. Made the reservation, chose a room and paid the bill. Desired outcome: A cordial enough fellow came on. more, You seem to have JavaScript disabled. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. I have a charge on my bank account for CCI Hotel on 11/13/19. There are no refunds for no-shows or early check outs! I followed the instruction of the hotel and contacted CCI. He informed me that I could cancel but I wouldn't receive a refund. Thank you for allowing us to service your inquiry, and we sincerely appreciate your business. They appear as www.reservations.com or www.getaroom.com. Why did you think you are booking on Priceline? But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. Just wondering if that is why you found no room booked upon arrival. I heard the name get a room and immediately tried to cancel. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. That's fraud. Also be sure you have your R# for the reservation or they refuse to talk to you. Make sure you are directed to the proper website to reserve a room. Plus they added a $553.73 charge for what they call a service fee? The hotel cant find my resrvation anymore its all a joke. I think NOT. Thank you for taking the time to contact Customer Care. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. You should be demanding the hotel to provide you a refund of what you paid on checkout. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I was not even in Texas on that date. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. FRAUD COMPANY in my opinion. Ref. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . Our $129.99 room cost ended up being a $191.50 charge on our credit card. Be aware of the scam! I called Hotel Values on 10/30/22. I'm sorry you lost money but you have to be careful who you give money to. I had the same experience as many of you on this thread. This makes possible cancellations much easier. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. Was this done on your phone, or on your home computer or iPad/tablet? "Cool, " I thought, "better than the site's rate." Report them to BBB, as well as make a formal complaint to USITC. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. The hotel charge was $130.32< CCI charged $187.68. I thought that was my room charge. That was almost an extra night! Also, there was a notice that there are NO Cancellations! I booked a room at Americas Best Value Inn in Tucson Arizona. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. 1. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. I will appreciate if this matter be look into and correction made. But this next comment isnt quite correct Make sure you are directed to the proper website to reserve a room. I dont quite understand about being redirected or how that occurs. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. Having had a late start and 2 young children they decided to stay overnight in Ohio. There was little he could do about it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. I immediately noticed an additional $125.00 added to the bill for taxes and fees. I left the hotel but, stupidly, I did not ask for a written statement. CCI in turn paid the hotel $703.87 for only six nights. This amount my charged on my card. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. CcI reservations did the same to us and worse! My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. Very true. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. Only to find out later, that this was a fraud. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation So we paid a total of $1307.98. I knew it was all a mistake and immediately called American Express and Paul Great scam site. Now I have to worry with being double charged. Why are they now showing up on my card? This comment was posted by a verified customer. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. I never got a Reservation CCI sent me a copy of their receipt. got the receipt from Fairfield for the same charges. I did not call them directly, but thought I was calling the hotel myself. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. I had the following experience this weekend. We called immediately to cancel the reservation and were denied a refund. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. We repeated our complaints. So, now Im paying for their mistake. I'm so steaming mad!!! I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. This company is STEALING money! I too experience being scammed by CCI/ GETAROOM. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. This will surely increase the credibility of your complaint. The reservation was made in March for an October football weekend. They try to get you to think you're checking in with the hotel. There is not such thing! So we are making sure others are aware of this. My credit card charge says CCIHOTEL 800-468-3578. By using this website you agree to our Cookies Policy. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. This company is nothing but FRAUD. CCI still charged me over $224.00 for room reservations that we did not use. Holiday inn say they never received the booking. Theyre a rip off!!! I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. Peter Kornelisse, chief security officer at Booking.com, said the firm. Wife was searching reservations online. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. Immediately I got an alert on my phone for several charges. On my departing receipt from the hotel, the $521.80 charge did not show up. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. Coincidence? I went back to the desk and explained the situation. Was charged 529.96. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. "It is not included, unfortunately, " she said. I called the local number for the Holiday Inn Express in Alliance, Ne. During the call, I informed the reservation agent the stay was tax exempt. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. When you call the 800# its hangs up on you. I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? Also be sure you have your R# for the reservation or they refuse to talk to you. The site said the charge would be $102 rate and that turned into a $160 charge. Will try to talk directly with hotel/motel in the future. Kind Regards, To use our mobile site, please enable JavaScript. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Please dont use this CCI*Hotel! I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. In the bill they sent us by e-mail, they wrote: Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. What a scam! How were you redirected and from where? Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. Doing the math, it appeared that our cost, with breakfast, was around $25. This is clearly deceptive to LaQuinta Inns and its customers. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. This will surely increase the credibility of your complaint. These people have terrible customer service, also clueless unbelievable!!!!!!. I called the CCI 1-800 number and was transferred to the customer service. We checked in and went to the room. So now I'm caught in a catch 22. I would not have booked it in the wrong state! I was then directed from the Cci representative as to the actions needed to cancel. There is NOBODY to talk to when you call the phone number!!!!. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I reflagged it with my credit cared company. You cannot add money to a transaction during or after payment submittal. They got me for $781. This review was chosen algorithmically as the most valued customer feedback. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. So even . However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. He said that he found a motel 6 in marysville ca that took cats. This business should be put out of business! It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! They referred me to their relocation specialists who spent two hours trying to find me accommodations. Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. We apologize for any inconvenience that this may have caused. I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! First seen on October 12, 2021, Last updated on October 12, 2021. . Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. They are a TOTAL rip off!! Share your photos and videos with others to prove the truth of your words. My intention was to contact the Hampton Inn directly and book a room at a government rate. When I called their number I was under the impression I was calling the Super * Motel. When you book a hotel room or an airline ticket, your credit card is charged some days before you check-in. February [protected] If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This was not mentioned until check out also. Booked the rooms on the phone with the rep. First seen on January 6, 2018, We were lured to CCI through a web search for inexpensive lodging in New Orleans. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Bravo Sierra. Make your reservations directly withthe hotel your staying with. ** until I went back some months while viewing my statement. I am contacting my bank & reporting that this is a fraud. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. Horrible company with horrible policies. But according to charge, it was $30. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. My rooms cost me 513.93 . The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your resolve to return said price at the end of stay. Also be sure you have your R# for the reservation or they refuse . I made these reservations the evening of October 5, 2021. I am contacting LaQuinta and lodging a complaint also! Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge.
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