DanielLeCorbusier. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. I live in Turkey, I'm thinking of buying a macbook from Germany soon. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Hope that clarifies the situation for people. We also use cookies set by other sites to help us deliver content from their services. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Mix of information in the above replies, most of it accurate but a quick reminder :-. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Apple are correct when they say you need AppleCare to have a free repair or replacement. I'll use my country, the UK, for my sources of information. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Take 3 minutes to tell us if you found what you needed on our website. My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Please tell us more about why our advice didn't help. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. You might also be able to register online. He explained that he took out a three-year warranty on the set. The consumer law only applies if there is a manufacturing defect. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Read more about consumer protection from unfair trading. Archived post. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. You have rejected additional cookies. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. It's not 3 years of AppleCare though, it's their own warranty. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Out of guarantee iPad battery replacement policy and cost? U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs when you have to offer refunds and accept returns. Accepting returns and giving refunds: the law - GOV.UK Refunds. Theyre called unfair terms if theyre so difficult you cant make any sense of them. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. People saying that the seller is liable are wrong. Well you can have it covered under consumer law if you can prove that this is a manufacturing defect and a. Apple may provide or recommend responses as a possible solution based on the information "I'm afraid it might be a little outside the 12-months". An Apple certified technician tells me that my logic board is broken. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. There are some flaws with your argument: 1. It's a lemon law. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I have an iPad Pro 12.9 from 2015. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Apple are liable for an Apple product under EU consumer law. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. The services will be provided within a reasonable time. Apple Products and Consumer Laws in the United Kingdom I think you're seeking advice on the wrong question; AC doesn't cover for anything. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Warranties and guarantees add to your legal rights. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Each one is different, but they tend to be useful if: It may be easier to get your money back, a repair or replacement without using your warranty or guarantee. Well send you a link to a feedback form. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . This is because you first have to prove the fault is not down to you. Its a question that many people ask, so its good to be able to clarify exactly what the position is. Are your electronic goods really automatically covered by a free, six-year warranty? EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Your feedback will help us give millions of people the information they need. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . If it turns out that there is an inherent manufacturers fault, Currys will have to help him. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. AC doesn't cover for anything. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). You must refund the customer within 14 days of receiving the goods back. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. Apple Products and Consumer Law Rights Apple Products and Consumer Law Rights. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. UK Consumer Law and how it works. - Apple Community Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. New comments cannot be posted and votes cannot be cast. You can also usean online form. how to implement the warranty in Italy for an item purchased in the US? The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. 1-800-MY-APPLE, or, Sales and Keith Doherty3. Currys rejected this claim and told him there was no such rule. How is the 6 year warranty rule based on the UK consumer rights act This could be a sales receipt or other evidence such as a bank statement or packaging. Scan this QR code to download the app now. I have the original purchase receipt You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. EU consumer law 6 year warranty - Apple Community omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply We often link to other websites, but we can't be responsible for their content. But why does that make a difference? After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. The 2 year eu warranty is myth. It may not display this or other websites correctly. Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. JL extra two years warranty plus your standard consumer rights . What all this means is there is not an absolute right to a repair, replacement or refund. ask a new question. They do not have to provide a reason. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). European law does, however, provide that all goods must have at least a two-year warranty. How long is the warranty on products in the UK? 1, 2 or 5/6 years You must log in or register to reply here. If this is an authorized Apple service repair tech then he/she would know. Something went wrong, please try again later. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. This page has been prepared by Apple and its contents are not endorsed by any third party. Apple contact details are available here. The same for another store I worked at too. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. any proposed solutions on the community forums. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. UK Consumer Law is from the vendor only . Even then the labour costs would be chargeable quite legitimately. Let us know, Copyright 2023 Citizens Advice. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. It will take only 2 minutes to fill in. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Most consumer law states the first 6 months ownership. A very deceptive half truth. Thank you, your feedback has been submitted. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. Am I eligible for a repair or replacement until 6 years of delivery? Editor, Marcus Herbert, https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/, https://www.richersounds.com/information/faq_guarantees. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The TV works when you get home,. Only issue you may have is it's the seller of the product that's responsible, so if you bought off ebay private listing / private seller you're out of luck I believe or so Apple retail informed me with an iPhone (to go back to mobile provider) or laptop I had issues with. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. In the end we just went to Apple, paid the 280 and got it sorted for the next day. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. 51,111. All postings and use of the content on this site are subject to the. 2. Apple disclaims any and all liability for the acts, A claim under UK consumer law may be made subject to the defect being present at the time of purchase. No one here is a search engine and this is not a consumer law or consumer advocacy Website. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. But it doesn't matter right? As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. JavaScript is disabled. 1-800-MY-APPLE, or, https://support.apple.com/ipad/repair/service, Sales and We are all just volunteer Apple product users here, from all over the world, just like you. Looks like no ones replied in a while. Apple rejects repairing imac under consumer law (UK, England) I have read somewhere that they will only change the battery, for example. provided; every potential issue may involve several factors not detailed in the conversations I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. All rights reserved. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. Has Brexit put your consumer rights at risk? For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? any proposed solutions on the community forums. As such, the Apple One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. In these circumstances, Apple may deduct a reasonable sum in connection with the period of use that the consumer had of the goods. A forum where Apple customers help each other with their products. thank you. Oct 28, 2020. That's really important folks. User profile for user: Check when you have to offer refunds and accept returns. Or by navigating to the user icon in the top right. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. Some customers would get very angry indeed but they'd just be told that the burden of proof was on them, nomatter how much they protested otherwise or claimed to be experts in EU law.