Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. I'll pass this onto Suzan ~ Matt. Anyone can write a Trustpilot review. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. trailer If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. 0000005570 00000 n For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Can anyone help? Stonewater Reviews | Read Customer Service Reviews of www.stonewater We aim to respond to all email queries within two working days. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Great communication and very professional. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Stonewater Roofing | Complaints | Better Business Bureau Profile Congratulations on your new home! hbbRc`b``3%E=@ %PDF-1.4 % People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. 0 Compliments, comments and complaints - lgah.stonewater.org GB. In April of this year, I wrote a letter to the President of Stonewater. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. Stonewater Roofing | Complaints | Better Business Bureau Profile The broken Perlin was replaced, but the rafter was not fixed. Thanks for your lovely feedback! That means we manage over 500 homes on . After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. Stonewater Roofing | Better Business Bureau Profile Used them three times already. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. 155 26 !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. When they arrived, they started removing everything on my roof. %%EOF STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Verification can help ensure real people write reviews about real companies. Could not have gone better. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. I'm not happy with the outcome. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. That's great to hear! As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. (727) 582-3100. www.pcclb.com. We also ensure all reviews are published without moderation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. My virtual Property inspection with Suzan was really efficient and easy. Largo FL 33777. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Can I just say a massive thank you to Tracey leatherland you are amazing!!! FSS is committed to its customers! Revealed: Housing Ombudsman names landlords in latest complaints It goes against our guidelines to offer incentives for reviews. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. They did say they would fix the rafter, but as of today it has not been done. I understand that the wait would have been frustrating. The flat is lovely and we can't wait to move in. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Give us a call or click to request a quote today. Stonewater Limited (202000534) - Housing Ombudsman Also, you can get the smell from one bathroom to the other. 0000137380 00000 n Then they removed a 4-inch vent cap that was where my dryer vented through the attic. Great to hear your kind words about Gail. Submit a complaint and get your issue resolved. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. When they did, they pulled my dryer vent pipe loose inside the wall. What if I'm a Stonewater Legal & General customer? A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 0000008478 00000 n Your name * Your email address * Confirm email * DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. Companies can ask for reviews via automatic invitations. These agencies . We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. 180 0 obj <>stream Policies - Stonewater He said I guess you are, they told me to contact you. I will miss my weekly updated with Tracey you have been truly amazing and supportive. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Date of experience: April 18, 2023 Reply from Stonewater FSS is committed to its customers! 0000012248 00000 n With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I'm glad you had a great experience with Jo in starting your tenancy. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. . We'll be happy to hear from you. xref Good bye. From start to finish, the agent who handled my move has been nothing but helpful. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Do Not Sell or Share My Personal Information. I must be a worry to have an active leak in her home. What a wonderful review. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Efficient, professional, and overall a lovely personality which translated over the phone and via email. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Im really great full and massive thank you for you both. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. All rights reserved. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . This form will not work unless you enable cookies. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes.