This means finding the right BT phone number can be more difficult than you first thought. Actions by Open Reach has led our business to be without services since 17 Nov 2020. was told to expect resolution on 2 Dec.. received a text on the day from OpenReach confirming, giving engineer name and contact number. We work with Ofcom and we support all our teams so they can achieve their goals while meeting our obligations as a company. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles Damaged green cabinets or cabinets with open doors Damaged telephone poles Loose, cracked or missing manhole covers free lookups / month. Hayling Island, Hampshire, United Kingdom View. Our engineers work in every community, every day, because we believe everyone deserves decent and reliable broadband. Missed OpenReach appointment: dispute process : 02920 03 03 03 Find your answers. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. We work with all the other teams, providing them with financial advice to help them deliver their strategic and business goals. The BT phone number and IVR options are available in the table below. Interestingly, both EE and Openreach are owned by BT, so I am not sure why there is such a huge chasm of difference on their view of looking after customers. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. million verified professionals across 35 million companies. If you have slow Internet, want to move a telephone socket or have a line fault I can help you! Openreach - Wikipedia DoNotPay connects with multiple companies and can help you contact their customer service agents with ease. Find out who to contact and when or if there are any major issues with service in your area by following the links below. Get TalkTalk today for fast and cheap fibre broadband. Here 24/7, 365 days a year, why not post your question? Openreach is located at Kelvin House, 123 Judd Street LONDON, WC1H 9NP, United Kingdom. Poor making good of worksites (i.e. {{ userNotificationState.getAlertCount('bell') }}. When factoring in bonuses and additional compensation, a Engineer at . We work closely with the board to both set our strategic priorities and create comprehensive plans to achieve those goals. Damaged telephone poles (e.g. Report damage or a safety concern Broadband problems with new homes Having trouble with broadband or phone in your new-build home? 9h50. This will involve a complete review of your complaint to make sure nothing has been missed. How to contact Openreach I recommend a different company Pros Van, fuel card and work uniform Cons Cowboy company Was this review helpful? I, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ [full name], was the nominated site contact on _ _ _ _ _ _ _ _ _ _ [date] for the AM (08:00-13:00) / PM (13:00-18:00) [delete as appropriate] Openreach appointment at the following address: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [phone number]. Here at Openreach we bring people together. Site contact: A common reason for a missed appointment is that the nominated site contact was not alert during the entire . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. How much does an Engineer make at Openreach in the United Kingdom? If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. *, We appreciate your effort and will try to fix the article. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. By continuing to browse, you accept the use of cookies. We use cookies to try and give you a better experience in Freshdesk. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Find contact details for 700 million professionals. 25-03-2023 Electronics & Technology Computers & Phones Telecommunications service provider Openreach Openreach Reviews 2,982 Average 3.0 VERIFIED COMPANY www.openreach.co.uk Visit this website 1-star 70% Filter Sort: Most relevant DB Daniel Bakker 2 reviews GB 3 hours ago Beyond a joke If you're at home or work andhave a problem with your phone or broadband or want to change an engineer appointment you MUSTcontact your service provider (the people who you pay your bill to). Cancelling or rescheduling your appointment. Thank You) BT Broadband engineer installation We'll send you a confirmation email with your appointment date and time slot. 8h45. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. We also use them to offer content that's personalised and relevant to you. We may also need to share your contact information with NHS Test & Trace. Other: Other common reasons given to engineers which result in missed appointment fees: If the site contact is adamant that they were onsite for the duration of the visit, and would have been able to clearly hear an engineer knocking (or ringing bell), then they can sign a witness statement which will be forwarded to Openreach. In order to achieve faster Broadband speeds its a very good idea to upgrade BT Master Socket by fitting the latest vDSL Faceplate. How to Contact BT Openreach? Openreach Reviews | Read Customer Service Reviews of www.openreach.com The typical Openreach Engineer salary is 30,644 per year. To request permission to paint an Openreach cabinet with art, you'll need to fill out this request form. [CDATA[ Read Customer Service Reviews of www.openreach.co.uk - Trustpilot // Working as an Engineer at Openreach: 98 Reviews | Indeed.com Openreach engineer was due to turn up yesterday (24th Mar) between 1pm & 6pm to install Full Fibre but sadly the time came and went with no installation taking place and i'm left wondering what happens now Everything seemed to be going smoothly up until yesterday as i had lot's of Text's and emails during the week keeping me up to date from Openreach. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Loose, cracked or missing manhole covers. There won't be anyone in at the property after a certain time though and no contact number to ensure Openreach have what they need. We make sure that everyone in Openreach has access to legal advice. Re: Openreach engineer never turned up. We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. The engineer said/did the following, which offended me and I felt that I could not allow the visit to continue: [Describe clearly what was alleged to have been said or what is alleged to have been done]. Similar Profiles, Call Center Customer Service Representative @. New Full Fibre service: 07786202608 - Reminders that an appointment has been booked to install your new full fibre service New service where the engineer doesn't need to enter your home: 07786202608 - While our engineer won't need to come inside you'll need to plug in your new equipment to allow them to connect your new service. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. on Our Teams | Openreach We make sure that our recruitment, training, and culture does everything to make that possible. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. A lovely lady phoned me and has booked another installation appointment for next weekend (April 1st) fingers crossed it's not a joke and the installation goes a head , on // ]]> Others Named Daniel Falcon. In some cases, BT might need a little time to investigate your complaint and find the best course of action. To thank an engineer for their good work. Openreach, the UKs largest phone and broadband network, is busy preparing for extreme winter weather and has some useful advice for homes and businesses across the East of England. Also, you may have to wait for a long time to get connected to a representative who can solve your problem, especially because the company has different people attending to different things. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. We appreciate your feedback, why not take a moment to review our service by completing a Trustpilot survey. We have helped over 300,000 people with their problems. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Call me - Geoff Grove 01702 200800 or 07790 200800 or click here - Contact Form Home Please contact the company that sends you your bill. Openreach Engineer (Current Employee) - Midlands - 6 October 2022 Worked at Openreach for 10 years, its a solid job but the company do not care aboit their employees, missing pay and bullying from team leaders and managment. No credit card required. Weve even listed the BT opening hours so you dont make a phone call for nothing. on How to contact Openreach. Openreach works innovatively to connect homes, hospitals, schools, industries, businesses, governments, etc., with the best possible digital network. Openreach has announced that their direct end customer contact programme is leaving the trial phase and will shortly start to be adopted by broadband ISPs as part of normal business, which will improve the level of contact made between the network operator and consumers for certain installation and repair work. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot that's suitable for you. Contact us. We focus on using IT, data, digital, and network solutions to make sure were delivering the best possible experience for our customers. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: Damaged underground cables (typically caused by mechanical diggers in built-up areas) These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. However, if you experience a total loss of service they may need to enter your home to restore service. We take the lead on engineering solutions, making sure that our tools and techniques are at the forefront of innovation. These include cookies that allow the sharing of anonymous data with selected third-party partners. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Still having problems? I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [, OpenReach RAMS (Risk Assessment and Method Statement), Technicolor routers: remote access & local access, Bulk file rename to remove invalid characters, https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-, Missed OpenReach appointment: dispute process, 2021 Last orders for fixed line broadband, 2020-11-05: OpenReach engineer COVID announcement, Be onsite for the entire duration of the appointment, Be familiar with where the wall socket is located at the premises (or where work is to be carried out), in order to have the engineer accompany them to it, Be contactable by mobile phone (preferred), or landline, Be alert to other possible side or rear entrances that an engineer, not familiar with the property, may arrive at, "Sorry, I just work here - I don't know anything about an Openreach visit", "I'm just a tradesman doing a job - I can let you in but I can't accompany you", Site contact could not hear door bell or knocking on the door, possibly due to being in a different area of the property, possibly due to noise, such as work taking place, Site contact was not "in" the property, perhaps instead sat in a vehicle outside the property, Site contact asks if the engineer could "call back in a minute" , because it was not convenient, Site contact was apathetic towards the visit being completed at that time, Site contact was offended by conduct or speech of engineer, and felt unable to allow the visit to continue. Find out more about each of our teams and what they do. Telephone Engineers local to you Ex BT, Upgrade your BT Master Socket for Faster Broadband. To cancel an order or complain about an order. Then, you'll only need to let DoNotPay know the company you need to contact and let it do the rest for you. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. [Option 2: engineer actions or speech were offensive and I felt that the visit should be aborted]. Cables, poles, cabinets and manholes are looked after by Openreach. Weve broken down each way you can contact BT so you can choose the best option for you. We build and look after the network that allows communication providers to offer phone, internet, and TV services to the nation. By selecting Accept, you are agreeing to our cookies. Openreach Employee Reviews for Trainee Engineer Review this company Job Title Trainee Engineer 12 reviews Location United Kingdom 12 reviews Ratings by category 3.2 Work-life balance 3.5 Pay & benefits 3.2 Job security & advancement 2.8 Management 3.0 Culture Sort by Helpfulness Rating Date Language