The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. So horribly frustrating!! Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. The Major Obstacle Preventing Americans from Getting the Emergency Increase administrative efficiency to lower the cost of both the government and the EBB provider. Something is definitely wrong with xfinity computer system infrastructure if everyone that applied through their EBB website are getting the same email and tells them to call National Verifier. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The Universal Service Administrative co. (USAC) got the responsibility from FCC to perform this deal as a third party. Well help you apply your ACP benefit to your current service. different numbers. They can manually submit your application and get the process moving forward again. Or you can contact the service provider. Received a Federal Pell Grant in the current award year. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. @user_c1d1da I'm glad to hear that you were able to finally get the credit! You guys keep saying "please reach out to our Internet Essentials team" for help. The map below outlines the existing NV database connection in each state and territory. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. For a more complete list of program changes and updates. The federal governments National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: ebb approved by national verifier but denied by xfinity Thank you! How long will the Affordable Connectivity Program last? People who passed the Lifeline verifier now can automatically be considered EBB eligible. I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. This is for security reasons that we are unable to perform this task online or over the phone. This is such a headache to deal with this. The EBB Order follows the passage of the Consolidated Appropriations Act of 2021 (the Act), which obligated the funding for the EBB Program. There are several things that could cause this error and email to occur. Apply for a discounted communications service through the Lifeline I certainly am! All info the same and applied with Xfinity 2 days later. Comcast on the other hand is under the impression that their automated phone system handles everything for them and you apparently never have a need to speak directly to a living human. After qualifying test data in the National Verifier staging environment, service providers can enroll the test consumer in theNLAD staging environment. At least one person in the household can participate in their broadband provider's existing low-income program. @user_c1d1da Thank you for your comments on your personal experience. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. To watch short video modules on the NV, visit the Videos page. I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. Get Approved Complete the form and if qualified, you'll get your National Verifier ID. Did you get her issue resolved about being qualified with national verifier having an application I'd and Xfinity failed me also! For double filers, the yearly income should be below 198,000 dollars. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek Please help! Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). National Verifier (NV) - Universal Service Administrative Company The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. To test the enrollment, service providers should use the same data used in the National Verifier staging environment. Affordable Connectivity Program (ACP) | AT&T Please make sure you are applying using this link: https://comca.st/3wlxXi7 and that all information you provided is accurate. I am having the same difficulty. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. He said, ok I will put you on hold and speak with the dept higher then me. ), I am not underage,(I AM 65!!!!!!! If I get rejected a 3rd time, I will have no choice but to drive 35 miles to try to get the issue resolved. When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. USAC implemented the NV in phases. It took several calls to even speak to a human which is typical for Comcast. [Edited: "Solicitation"]. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. I called comcast and they were unable to help me and referred me back to Lifeline. In an Advisory issued on November 22, 2021, the Office of Inspector General (OIG) of the Federal Communications Commission alerted EBB providers, beneficiaries, and the public to improper and abusive EBB program enrollments made in connection with the USDA National School Lunch Programs Community Eligibility Provision (CEP). Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The ACP is a federal government program that can help eligible customers pay for their home internet service. The Federal Communications Commission initiated the Emergency Broadband Benefit program for eligible households. Detailed instructions, including mock data that will create specific results, are available in the National Verifier Staging User Guide. :(. Talk to our reps Mon - Sat 10am - 8pm EST. How do I get help? I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. So I reapplied again on xfinity, only to get the same rejection email. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. PDF Verifier from any computer or rovider's FC p lyOnline the National Got verified by National Verifier but got the same "Unapproved" email from Comcast. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Emergency Broadband Benefit Program | Xfinity Community Forum [Edited: "Solicitation"]. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. Bingo "You've been approved for the Emergency Broadband Benefit program. Comcast assured me my EBB was all set. Your yearly income is 99,000 dollars or less as a single filer. It also helps to vent your frustrations through the writing process. Now what shall I do? It did not work. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Make sure everything matches exactly to your lifeline application including upper and lowercase. For more information on this process, visit theEligibility Decision Processpage. This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. The Lifeline National Eligibility Verifier (National Verifier) is Lifeline's application system that is used to determine whether consumers qualify for the program. Can I get the Emergency Broadband Benefit on my wireless voice-and-data service and my data-only service? Click on the Apply Now box below. EBB Program Overview In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. Email received saying to apply national verifier before apply Xfinity. The program extends and modifies the more temporary Emergency Broadband Benefit. I look forward to hearing from you! Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. Ironically, I get better response from the government than Comcast! Hello all, I am sorry for all the issues you are experiencing. Only one Emergency Broadband Benefit per household, not per person, is allowed. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. [Edited: "Inflammatory"] I know what FCC would say, Call Comcast and the vicious circle continuous. . I asked him, if this doesn't work then what? Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible broadband service through ACP. I received that dreaded letter from Xfinity also. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311." Required Documents for National Verifier EBB Program. The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. Home - AT&T ACP Program In case the system cannot automatically verify the consumers eligibility, USAC recommends including the following items with the Application Form: A Lifeline Support Center agent will review the application and send the consumer an eligibility decision via U.S. mail. Maybe all of us who have been approved within the national Verifier program and denied by Comcast should get together to form a class action suit against them should our issue not be resolved expeditiously. Click, If you were verified through the National Verifier more than 90 days ago, you may need to reapply. So that you can resolve the faults by re-submitting the valid documents. I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. I have called several times and pressed different numbers each time in the hope that I fill finally get transferred to a live person, no such luck. Hi, @user_e1f8c7 I am very sorry to hear of the frustration this has caused you. She then tells me my application is pending and to keep watching my email for a updates. Thank you for reaching out here on our forums regarding the EBB program application process. The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. But just the same denial email over and over again. 116-260, div. If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? I agree, the phone number is useless. I am waiting to be rejected again on my 2nd attempt prior to getting my name updated before trying to sign up a 3rd time thru Comcast. It transitioned to the ACP beginning December 31, 2021. As both the applicant and participant service providers will know the statement of the application process. Same problem, Comcast rejected but I have been approved through the National Verifier. In order to claim credits, your application must be approved by USAC/National Verifier. Well nothing is different, he was just doing it for me. FCC specified three goals for the national verifier to perform the eligibility verification properly. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Hello, @user_2b2197. Again, he didn't know the answer to that. Already have service? The Emergency Broadband Benefit (EBB) Program provided a discount of up to $50 per month for broadband services for eligible consumers. If you are still having issues with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. For example, if you are already receiving assistance for your wireless service, you cannot receive ACP assistance for your internet plan too. EBB errors | Xfinity Community Forum Visit these states launchpage for information. Hours of operation are from 8 AM to Midnight(EST), seven days a week. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. Did you fill out all of the information requested? Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. I'm unable to submit another application the National Verifier, because I'm already qualified. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! Then you must submit your documents to the national verifier to check your eligibility. We'll see. Concern moved here for greater exposure to actual Comcast employees. You participate in a qualifying federal assistance program. Through the ACP, eligible customers can reduce their AT&T Internet bill by up to $30 per month*, or up to $75 per month if they live on qualified Tribal Lands. Enrolling in the Affordable Connectivity Program (ACP) The FCC engaged the Universal Service Administrative Company (USAC) to implement the EBB Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. But xfinity is not able to solve their issues on their end. However, if you go on the support page you can schedule a call back, but, no one was helpful there either. [ Edited for violating forum guidelines ]. I am not an Internet Essentials customer. To improve eligible consumers enrollment experience by providing them a better choice. 2. Will Comcast fix this for us? Can you please tell me how I can speak to an actual person. *Terms, conditions & restrs apply. My issue was that the National Verifier had my first and last name, but very specifically asked for my Full Legal Name. I'm on the end of my rope. I have the information that Lifeline game to give to comcast, name, address and application ID in order to look me up but nobody asks for this at comcast nor is it asked for when submitting the application with comcast. I was told they didn't have a team that would do these and there's nothing they can do. By time comcast gets their act together for EBB, the funds will be all gone. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. Click here to complete your application with the National Verifier. Guess what isn't on there? None of the reasons listed for my application failure are true in my case. You can, Each eligible household may only apply the monthly ACP benefit to one service at a time. PDF ALERT FCC Establishes Framework for $3.2 Billion Emergency Broadband I probably lost out on a month of the benefit, but I'm happy that it's finally working. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. The National Verifier will return an eligibility decision by mail or email, if provided, within 7-10 days. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. Ive gotten approval thru the national verifier based on dependent info. Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. I applied in the very beginning to the national verifier and was approved. So there is light at the end of the tunnel. The funds are going to be gone before Comcast gets their mess straightened out! The EBB Order establishes a rapid I'm sorry to hear that the EBB application is giving you trouble. Now what shall I do? Online- Visit the consumer website and click the Apply Now button. EBB Program through the National Verifier or through the provider's own application process. The EBB benefit can be applied to the following Cricket plans: Only one benefit can be applied per account. Why was myEmergency Broadband Benefitapplication denied? They said my name and address had to match yours exactly but there is no way to change my name in the account. For example, ourAT&T Fiberplans have symmetrical download and upload speeds, built-in security, and fast speeds. Youre automatically eligible. That was a big SNFU also. They all keep telling me reapply in Xfinity site. In this regard, it uses some programs and people who use those programs as qualification criteria. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . The crucial one is to qualify through the National Verifier. The national verifier checks the identity of the applicant using the state, federal, and other databases. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. I was never able to speak with anyone no matter what menu option I pressed. I was approved with a Application ID. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. Hello NOTATALLPLEASED. Each National Verifier user must have their own login credentials. First, youll need to apply for the federal government program at. The part of my text above that they edited out was my link to the FCC complaint department. Please let me know if you are able to touch base with them or have additional concerns. Just got my next month's bill. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. He says that they told him to reapply for me..what?? The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. N, tit. :( And yes, to whomever you canreport it! You can change your name to Ken with The national verifier program.. You'll have to fill out the application over again.. provide them with a different ID and password. Federal Pell Grant receiver in the current years. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. Same problem. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. How do I know if I qualify for the Affordable Connectivity Program? 2 The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data. Hello and thank you! To complete a Lifeline application the service provider will need to: Service providers can sign in to the portal at any time to see a list of active consumer applications associated with their account. Connect with an expert via text chat and more. Your patience through the process is very much appreciated. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. They said it would not be applied until my next month's bill. Thank you! The are limited funds and the longer we are denied the less funds are available to us for assistance. They then patched me thru to IE group which just runs you around the phone system. The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program. That number is for our amazing Internet Essentials team, but they are also currently handling the EBB applications as well, since there are qualifiers for the discount much like the Internet Essentials program. Just awful. The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. The easiest way to apply is to go toaffordableconnectivity.gov. How do I know when my EBB Benefit has been applied to my account? Good morning, @user_06cc44. In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. Can I apply the Affordable Connectivity Discount towards my bundled services? Online: Use the Lifeline National Verifier application system to create an account and see if you qualify. Households enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit during a 60-day transition period to ACP. At least one person in the household has received a Federal Pell Grant in the current award year. Hm, that is not good at all. The EBB Program will conclude when the fund is expended or six months after the end of the public health emergency. Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. To request a manual review, email Lifeline Program with the application ID and desired result scenario (e.g., approve or reject this error) for each mock application. The Affordable Connectivity Program is limited to one monthly benefit per household.