Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". Beneath the Clearance Event notification, you should see a Further Details tab. The carrier will have to figure out how the shipment should be dealt with. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. You can see this additional information on the tracking page. DHL is pretty good at giving customers update on their shipment. When you come across this message, simply check for additional information to determine the actual issue. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. So when your DHL tracking says determining customs duty, it means the amount of duty needed to be paid is being calculated. If there is an inaccuracy in your paperwork, you could be delayed for this. Jump to the last page DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. It may come as shipment has been given release by customs.. DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. However, it can add an extra delay to the product clearing customs. If it hasnt, then there may be a problem with your package. Trademarks are only used for nominative fair use and are property of their owners. The Clearance process for this shipment is on-going with additional details required for clearance. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. Having the exact same issue at the same time my friend. We'd like to help you with the status of your order shipment information. DHL "Clearance Event" am i the only one stuck in this status? If you attach the wrong paperwork, it will be delayed. Find Out What Customs Status Updated Mean. In these instances, you should look for further details on the page to find out exactly what is going on with the package. WebDHL Express manages the majority of queries from the customs authority on your behalf. I will really appreciate it. Edit: Also Ontario They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. Uncontrollable clearance delay is one message that no one likes to see. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? This is determined by the value of the products within the shipment. It just keeps saying that The Clearance process for this shipment is on-going with additional details required for clearance. It that was supposed to be delivered on August 1 via DHL Express. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it One of the most common additional messages you will come across is determining customs duty. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. If you click on it, you should see additional information about the clearance event. In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. That being said, DHL provides more detailed information about your shipments customs status. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. I called and DHL said that US customs picked Although clearance events add delays during importing and exporting of shipments, it is quite normal. One message youre likely to see at some point is determining customs duty.. Been days now and not moving. The DHL clearance event simply implies that your shipment is undergoing customs clearance. It is a normal step and does not imply that anything is wrong. CUSTOMS SEIZED. In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. When packages are shipped internationally, they must go through something called customs clearance. In most cases, it means that DHL has been unable to address the issue with customs. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. ago Going into 2 weeks now, mine is upwards of thousands. However, if either one of the two is incomplete, you may come across additional info. It happens sometimes that the customs office gets overwhelmed with work. If you come across this message, it means your shipment is being processed by customs. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. But first, you should check to see if the Further Detail tab has been updated since you last checked. Has anyone ever seen this before? Usually, it should takebetween 2 -3 daysif all requirements are met. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? This may require communication with either you or the shipper before the package can continue further. WebIt that was supposed to be delivered on August 1 via DHL Express. It could also be that it has been addressed but is yet to be updated. What Does Amazon Preparing For Shipment Mean? Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. Please can you help me check , i want to know the problems 4567694445. But what exactly does it mean, and how do you go about it if you come across this update? DO these to ensure smooth customs clearance 1. Edit: Also Ontario if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. Thankfully, DHL handles this for you. The DHL clearance event is one update that many hope to avoid. If the address or name is incomplete, the shipment will be delayed. What Does En Route To DHL eCommerce Distribution Center Mean? While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. We'll try our best to help you from the team designated for any assistance and important updates. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. WebWhy is your DHL tracking stuck on the clearance event? My DHL Tracking Is Stuck On Clearance Event. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. DHL is a shit list carrier. If it remains stuck on this for several days and nobody has reached out to you, I recommend contacting DHL for more information. Copyright 2023 DJI All Rights Reserved. Fingers crossed! The carrier will have to figure out how the shipment should be dealt with. If you attach the wrong paperwork, it will be delayed. Ganbatte kudasai! You can reach DHLs contact page by clicking here. The Customs office hasnt looked into your package . Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. So, they generally arent anything to worry about. Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! Its been stuck in clearance event and have had no updates yet. Within the further detail section, you may also see a message stating that customs duty is due. Basically they stopped the package because they want to know what's inside and what its real value is. If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. ago Am not sure either I also already pay for import duty last Your email address will not be published. I have been waiting from my package and have no delivery date. They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. The process often causes delays, depending on the nature of the case. ago Thankyou for that. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. WebIt that was supposed to be delivered on August 1 via DHL Express. A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. CUSTOMS SEIZED. Thankfully, this is a normal process, and does not mean that anything is wrong. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. It was seemingly good news, but it turns out that they apparently need a invoice from the sender attesting that someone has paid those shipping fees, since my invoice shows that I didn't pay them. Please let us know what happens. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. Paperwork that was not filled out correctly. If you want to connect with James, follow him on your favorite social networks! Customer service has been horrible. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. The waybill number is. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). Why is your DHL tracking stuck on the clearance event? It's been like this for a week. Is there anything else I should try to do to solve this mess? Thank you for your inquiry. Ganbatte kudasai! It happens sometimes that the customs office gets overwhelmed with work. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? Copyright2023 - James McAllister Online. Note that this fee is usually separate than any shipping fee you have already paid for the item. I pleaded with the seller to send it using FedEx but was unsuccessful. You can reach DHLs contact page by clicking here. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. Scan this QR code to download the app now. In most cases, between 2 3 days, the shipment is released after it has been sorted out. Can someone check on this for me please? That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. As you read on, I will list out some of the additional info and what they mean. and nothing more, expecting a reply along the lines of "X + Y + Z makes your total". My parcel from Japan to the Netherlands has been stuck in customs since june 24th. 3. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! WebUnfinished Consignee and Shipper Information. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. Basically they stopped the package because they want to know what's inside and what its real value is. PLEASE HELP!! This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. WebMy DHL Tracking Is Stuck On Clearance Event. Hi I have been having this issue for 2 weeks now. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. I've had the same issue: Good day please my shipment is saying clearance event. Please let us know what happens. It means that your shipment has been cleared and will continue on to wherever it was heading initially. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. Once your goods are cleared, we arrange for transfer before final delivery. If the address or name is incomplete, the shipment will be delayed. Hi! Importing or exporting a shipment comes with a lot of paperwork! ago Thankyou for that. Why? Thank you for your patience. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. Your email address will not be published. Some of these are; When importing or exporting products to another country, duties are paid. DHL is pretty good at giving customers update on their shipment. The truth is, it depends. My package status has been stuck on Clearance Event for around 8 days. It is quite normal and shouldnt bother you much. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. Has anyone ever seen this before? At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? James is the owner of JamesMcAllisterOnline.com. WebMy DHL Tracking Is Stuck On Clearance Event. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Required fields are marked. However, it will take some time for the paperwork to be reviewed. i dont know what to do anymore. Customer service has been horrible. LadyDeathXXX 7 mo. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? DO these to ensure smooth customs clearance 1. DHL is pretty good at giving customers update on their shipment. The shipment must be cleared differently than normal. This duty is determined by the value of the product within the shipment. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. ago Going into 2 weeks now, mine is upwards of thousands. All content is for informational purposes only and should not be considered financial advice. The shipper has lied about the value of the shipment contents (to minimize duties.). This page may contain affiliate links. Once your goods are cleared, we arrange for transfer before final delivery. Be patient, and continue checking the tracking page for updates! So, what does clearance event actually mean, and is it something to be concerned about? Credit Rules Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. I hope that youve found this article helpful, and that its answered all of your questions about customs clearance events. I pleaded with the seller to send it using FedEx but was unsuccessful. I called but they are closed now. Thanks. This is the final clearance event message youre likely to see, and its perhaps the most exciting! I called but they are closed now. However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. So, just have patience and keep checking the status of the shipment. Oh well. In most cases, it means that DHL has been unable to address the issue with customs. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. Why? Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. In rare circumstances, you may see a message stating that further clearance processing is required. WebWhy is your DHL tracking stuck on the clearance event?