Western Region. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. You should firstly contact the staff member you were dealing with, or the staff member's supervisor. All reports are treated seriously and managed in the strictest confidence. NSW Ombudsman* Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. We will treat your complaint confidentially and seek your permission before telling the agency that we have received a complaint from you. The Registrar investigates all complaints about registered community housing providers to determine whether they are meeting their obligations under the National Regulatory Code. For tenants - most issues related to transfer, disability modifications of dwellings, succession of tenancy, calculation of rental subsidy. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. How to make a complaint - NSW Ombudsman Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Talk about it Most issues can be resolved by talking it out with the other party. Please call us to discuss whether we can help resolve your complaint. Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. There are some services we cannot help you with for example, Centrelink, banks and legal services. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. Select a department Select an agency. The way we collect, store and use any of your personal information is regulated by law. If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. While we can handle your complaint confidentially, this may limit our ability to examine or resolve your concerns. Registry staff in courts and tribunals can explain appeal procedures. If you are deaf, or have a hearing impairment or speech impairment, contact us through theNational Relay Service. This might be about detrimental actions taken against you after you made a disclosure. If your complaint is justified, we can do one or more of the following: If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. What if I am dissatisfied with the handling of my complaint? a preset menu that will direct your enquiry to the service you need including. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. How to contact DCJ Housing Last published 01 Jun 2020 You can contact us a number of ways: Visit our website at www.dcj.nsw.gov.au Phone 1800 422 322 Email feedback@facs.nsw.gov.au Visit your local DCJ office Write to us: Locked Bag 4001, Ashfield BC 1800 DCJ Housing website https://www.facs.nsw.gov.au/housing Our website has: You will be asked to provide details of the damage and when it happened. The Police Assistance Line will give you an event number for your report, make sure you write this down. You can accessour apology to the Stolen Generations. We can handle complaints about NSW public health services and providers, including: However, we cannot handle a complaint if it is about clinical and medical care. If you are in Australia please call: 02 8074 8627. The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. Contact the NSW Education Standards Authority (NESA). update contact details, including emergency contacts. Common complaints include: feeling unsafe. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. Tenants will be referred to Community Justice Centres for assistance when required. What matters are out of the Registrar's scope? DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. Alternatively you may wish towrite to the relevant Minister. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. We handle complaints about agencies that provide services to Aboriginal communities, such as: We have Aboriginal staff who assist to handle complaints we receive from Aboriginal people s . If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. Updated on 22/03/2022. You can still access up-to-date, reliable information on the existing Department of Justice websites. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. Forcomplaints aboutYouth Justice,please see theYouth Justice complaints process. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. It takes about 15 minutes. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. You first need to appeal to FACS. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Requesting maintenance and reporting problems - Family & Community Services Phone: (02) 8836 0000 [email protected] First Floor - Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830 Complaints. Making a complaint is free. provide you with further explanation of a decision that has been made. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Public interest disclosures (whistleblowing), Children, young people and family services. Complaints about social housing factsheet - opengov.nsw.gov.au You dont have to tell us your name when you make a complaint. Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement. Housing Offices Coffs Harbour DCJ Housing If a complaint is serious or complex, it may take longer. Housing Offices (DCJ Housing) | Service NSW Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. E-mail: customersupport@jaggaer.com. You can find descriptions of your fair housing rights in several languages other than English here. More information is available on the Commission's website atwww.judcom.nsw.gov.au. If you need help with your complaint, see Get help making a complaint. You can complain to us about community services for children and young people, such as: out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC) leaving care and aftercare. If your complaint is referred to another agency we will notify you of this transfer. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. This includes tenants, tenant advocates, and people who work with providers. contact information for other useful organisations. If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. We also have advice if you are having a problem with a neighbour. Tenancy Hub Welcome to the DCJ Housing Tenancy Hub. Read more aboutwhat we do with your complaint. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. These types of complaints are called public interest disclosures and include: You can report serious wrongdoing to the person responsible for dealing with public interest disclosures in your agency. Feedback and complaints | Housing.vic.gov.au Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). If possible, we will also give you an estimated timeframe for our response. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. We can also handle complaints about water services provided by local councils. Alternatively, you can contact your local DCJ Housing office launch. Contact theHealth Care Complaints Commissioner. For complaints aboutCorrective Services, pleasecontact Corrective Services. Social housing Complaints about social housing Fact Sheet The term 'social housing' refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. HUD also provides a Spanish language version of the online housing complaint form. What can I expect to achieve from making a complaint? Having trouble with unlawful development activity? For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. completing an online feedback form at www.housing.nsw.gov.au. To enquire about accommodation, please contact Housing NSW on 1800 422 322. You can also help another person to make a complaint. The Registrars role is to ensure that registered community housing providers comply with the National Regulatory Code. Repairs, modifications and maintenance to a property | Family An appeal can be made if you feel we have not followed . You can check if a provider is registered by searching the NRSCH National Provider Register or the NSW Local Scheme Provider Register. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. eTendering - Transport for NSW (Roads and Maritime Projects) - Current However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. You can report fraud, misconduct or corruption through our feedback tab. Generally, we will provide an acknowledgement to your feedback within 3 business days and aresponse to your complaint within 21 business days of receipt. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Your report is confidential and we treat it seriously. How will you protect the privacy or confidentiality of my complaint? We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Our website uses an automatic service to translate our content into different languages. Your rating will help us improve the website. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub. You need to give them a chance to sort out any problems first. We'll also ask you to upload documents to support your complaint. Registrar of Community Housing - Enquiries & Complaints Make sure you have a pen ready to write down the job reference number for your maintenance request. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing, understand your rights and responsibilities as a tenant or request help with a property and find out more about management transfers, Understand what housing help you may be eligible for and how to apply, including social housing and private rental assistance. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Enquiries and complaints can be made by telephone or in writing. If they are unable to sort out the problem, you can complain to FACS. The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Most complainants who come to our office act reasonably and responsibly in their interactions with us, even when they are experiencing high levels of distress, frustration and anger about their complaint. For all other service providers, including Energy Australia, AGL and Origin, contact the Energy and Water Ombudsman NSW. Aboriginal initiatives under OCHRE such as: homelessness services for young people and adults. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services You can also help another person to make a complaint. Property maintenance issues and problems | Service NSW