Went for a routine cleaning (which is covered 100%), on my insurance on May 1, 2010. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Please send me an invoice or ledger showing that I have a zero balance. Still have headaches when I eat. Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. $598. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. I guess they don't care about patients as much as they say, since they didn't want to help resolve the issue by letting me in at my scheduled time. I will only accept a full refund of the 525 for overcharging and for the crown that I will not be getting there as a satisfactory resolution. I had multiple conditions that had ravaged my teeth. Whats wrong with you? In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. This doesnt make sense. I am also going to pass on your concerns to the team, The phone rings, someone picks up and puts me back on hold. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. I'm talking about a refund due to over-payment of services. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. This is how you avoid litigation and hard feelings over money. Aspen Dental | Complaints | Better Business Bureau Profile April 18, 2023 A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. Aspen Dental - be weary and do your research. . These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, From Business: Aspen Dental in Auburn, NY is open for all appointment types. Well guide you through the process. They could NOT do it because my gum did not "heal correctly". They do a great job, My mom works with Dr. Berry in a women's board. Its about listening to the patient and meeting their most-pressing needs first. Denture(s) must be returned within 90 days after refund request date. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It wasnt about gouging patients with huge treatment plans to enrich myself personally. In my opinion I was treated by techs who didn't know what to do. They have had their last shot at me. Throughout this process, the owner of the . Desired outcome: This will surely increase the credibility of your complaint. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Open Dental Software - Insurance Refunds The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. Even had a girl call for a quote with her still the same price. Please advise to: she didn't want to discuss a bill i had received from you. The company says that it also provides support services to dental offices owned by local dentists. I said no I never received a call asking me to move my appt and I wouldn't have said yes due to not being able to get off that early. The Lady on the phone told me that it was a cleaning, filling and a follow up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. BBB Business Profiles may not be reproduced for sales or promotional purposes. Note that complaint text that is displayed might not represent all complaints filed with BBB. The policy is divided into two categories . Sent to finance lady, of course they said the most expensive package was best for me. And I would not like the money to be used toward my next visit, because as I saw previously, every thing I need is covered by my insurance. Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. This review was chosen algorithmically as the most valued customer feedback. When you start in dentistry, you quickly learn that whatever direction you choose, it will be entirely yours. Patient Refunds at Aspen Dental | Ric Size lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. I called GEHA (my dental insurance). I've had many entist in the past 50+ years, and he is one of the ve, The name of our practice is "Very Gentle Dental", where we provide quality dental care in a very gentle, friendly, noninvasive manner. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. Aspen said they do; now Im stuck with another bill. My experience was really great overall, Aspen Dental in New Hartford, NY is open for all appointment types. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Every appt. Dora office. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. To date they have been repaired three times where separate teeth have come out [this last time was while I was eating pasta]. Desired outcome: I've had both a wisdom tooth removal and a root canal performed at East Side, and both were extremely pleasant experiences with NO PAIN at all. She is good at explaining the condition of my teeth at the same time the options that is available for me. Click Supplemental at the upper right. The patient may have been lied to, in order to placate them in hopes the patient will just go away. I resched to Mon Oct 3, 2022 at 8a. I have not worn the since. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. Everything is new and digital. What is Ric Size? Updated November 28, 2017, Baseball, Statistical Truth, and the Return of History, A Baseball Fans HoF Ballot & Rationalization, Extended Play 2019-21: Primary Colors & Bonus Tracks. I never got an answer to that statement. They said I needed a deep cleaning and an antibiotic right away. 6 appts. When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. Incorrect billing and not fitting denture. This garbage presented by Aspen Dental devalues dentistry. I have not heard back from anyone about removing the $95 charge and taking my account out of collections. Aspen Dental has issued a refund via my debit card. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Syracuse, NY is open for all appointment types. Dr. Laura is friendly and gentle. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. I have multiple emails stating my appt is at 3:30. Two Had teeth extracted Sept. 4, 2020. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. After calling my insurance, they did not have a proper claim and the claim got denied. Aspen Dental in Cicero, NY is open for all appointment types. Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. Based on the eligible charges applied to me so far, I should have had a credit balance of $726.60 with Aspen Dental. On Sept 20, 2022 I had a core build up in prep for a crown at the ****, ***** location and was charged and paid $610.00 (495 for crown, 85 . This nightmare is finally over, and we can put this matter behind us for good. You must own it, good or bad, because people are going to hold you accountable. 4/13/23 I had an appointment at Aspen Dental for 830a. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. Dora) for the replacement partial rec'd recently, which is the difference of $900.00. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. This is how things have gotten so bad, and there is no relief for working dentists under capitalism. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. This all happened in June of 2009. Contact Us | Aspen Dental They checked my insurance and said it was covered. Work done went bad in less than a year. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. The patient may have been lied to, in order to placate them in hopes the patient will just go away. I was at Aspen dental for more than 4 hours, the temporary the first 2 crumble in the office. Nothing fools them. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. really. My bite-line had to be re-scanned and another crown ordered. Their mission is corporate, which is to collect the money and limit refunds as much as possible. I tried to straighten this out without success. took all of a few minutes to give me a snug fit. The refund request must be submitted within 90 days after insert of final denture or hard reline. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. I have to go to another dentist to get this completed. With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. On October 22nd, 2015, the Indiana Attorney General's Office signed a settlement agreement with Aspen Dental for deceptive marketing tackets the company used. I have called them, filed a complaint and a review of appeal with insurance company. This review was chosen algorithmically as the most valued customer feedback. Please remove my account from collections and remove any negative marks towards my credit. It was very painful. By March 25, 2020 I still had not received my refund and called Aspen Dental. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. First, they added items to our bill that we didn't ask for- $40 toothpaste and mouthwash, and even a $200 toothbrush! Submit a complaint and get your issue resolved. My new dentures were still uncomfortable. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. **** paid their portion ($164.80) and I paid my portion ($41.20). This is the SECOND time we've had a problem with them. aspen dental refund policy - Refund And Return - Agency for Health Care Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. The woman I spoke to was very friendly, and good to deal with. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. I just feels icky, creepy & disgusting. This complaint was posted by a verified customer. I read that dozen's of people have had the same or similar issues. My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. This lack of perspective is a weakness throughout the profession. I can't say, From Business: We have designed our website to provide a comprehensive dental resource for you and your family. Did and boy was he miffed. This crown had a hole in if from the lab thus requiring another scan. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. Come back in 10 days for evaluation and you would think that dentures would last about ten years or better if you take care of them like i do.but lately my teeth keep falling out.not breaking but falling out.and to have them glued back in is very expensive.talking about close to $159 to 200 dollars for one tooth.so i got another set that im not satisfied the way they look.but its past my warranty so im screwed again.my new ones have to be glued in about 5 times a day.they are to big for my mouth.thats my complaint.i have been a aspen patient for about 30 years. Bless you,, thank you. Aspen Dental Facing Class-Action Lawsuit | FRONTLINE - PBS ?At CNY Dental Arts, we believe that one very important gateway to establishing an, From Business: Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is, From Business: At our practice, we are dedicated to providing the finest dental care to the members of the Jamesville community and its surrounding environs. They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. Our FAQS cover the most common questions we're asked, as well as some helpful tips. Forces Left Afghanistan. file this complaint and put in her permanent employee folder or site. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. I told her I would like my money back. They carefully measured my, I am trying to trust other people, but cant. Wrong. Highlight the procedure to be refunded. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. They know the answers and arent afraid to share them, making them the rarest of birds. I right away headed to Aspem Dental where it was done. I asked for a call back I never got it and she was never in the office when I called several other times. And was given a billing statement for $395 and told to pay half of the Amount in order to make my next appointment. I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. XXX-XXX-XXXX. a lower denture that fixs. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. Thank you for bringing this to our attention. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. I was treated at the ER. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. I had chipped tooth. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. Everything is new and digital. This tactic of evade and avoid has become a pattern with Aspen Dental. Thats not the doctor you want extracting your teeth, or recommending their extraction. This commercial campaign betrays more money than brains by its creators and those who signed-off on it. Aspen Dental Refund Processing in Baldwinsville, NY BBB Business Profiles generally cover a three-year reporting period. My name is wayne, I wrote the above article. My Account is the simple, secure and easy way to get online access to your Aspen Dental account, where you can view your upcoming dental work, view billing statements, submit patient forms, and make online payments. Aspen Dental Refund Processing in East Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. So nothing so that was a loss of $40 in gas and $40 in wages. At this point I no longer wish to even receive care from Aspen Dental. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. I was told she was with a patient. I have never had such a wonderful experience in a dental office. Thats what happened to the profession of dentistry. They have even answered and hung up on me. I finally told the lady that if I received another call she would hear from my attorney. They have been incompetent throughout the whole procedure. I was making payments and just about every day I was receiving collection calls. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! I went in to get work done, to get my smile back. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I had caps/crowns or whatever they are called on all my top teeth. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. Its also why dentists must have malpractice insurance. she is located in your va. beach office at hilltop. Wrong. Current Process (March 2016): All credit balances resulting from payments made by a Third Party Financing Source or credit card company Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. The dentist is rude and treats you like cattle. Turns out my wife told me they couldn't complete the cleaning and had to do a second appointment for cleaning for the right side of her mouth. Account_Number: XXXXXXXX. The' 'dentist' got really mad, told me there was nothing wrong with it. Aspen has scammed so many patients, never go to them. Smile anytime. Our motto is "Your comfort is our number one priority. PBS is a 501(c)(3) not-for-profit organization. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. I claimed bankruptcy a few months after that. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. Within a week, I had my refund. I recently scheduled some dental work for my wife. The employee continued to try to make a sell. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Baldwinsville, NY. In the Claim, click This Claim Only. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. Jennifer Ebanks. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. Aspen Dental discontinued services with me. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. Featured review. (Another crappy company) The dentist has to produce to satisfy all these people, otherwise it falls off the rails. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. be ready to get more. They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans. Its what rules under capitalism. BBB Business Profiles generally cover a three-year reporting period. Desired outcome: This will surely increase the credibility of your complaint. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Aspen compared the bills, and agreed. The appt for the crown was made for Fri Sept 30, 2022 at 9:30a. Pain has a way of making people see things differently, and it changes priorities. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. From Business: We are a family owned General Dentistry Practice located in Syracuse NY. If patients are unhappy, they have three months to return the dentures and request a full. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. MISSION: ? I am requesting my full refund for unused serviced, I went to spend dental in Abingdon md for a free exam the work invoice came up to $1600 I supplied my dental insurance with net life back on 10/15/21.. the 2nd week of December 15 2021 I received a phone 8am asking to give my social security number because Tamara couldn't process with my insurance without it. Refund Policy for Patient Accounts with Credit Balances and NO Future i tried to ask a couple of questions and her reply was short, uncaring and un professional. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. I went to Aspen Dental to get 2 Crowns and 1 Cavity The staff was great and the doctor was very personable and thorough. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. Aspen Dental: Reviews, Complaints, Customer Claims | ComplaintsBoard It offends real dentists, along with their staff & patients everywhere. So now I am left with a lower denture that does not fit. This is what corporate wants to keep in a cage. Stuck in the elevator and stuck with a big bill. Get it? 1 Crown was placed too small leaving a huge gap in my teeth ****** told me she would send the information to the office manager. The doctor who can successfully manage a private practice until its time to sell/close, and also work in any other type of dental practice while keeping it profitable (& satisfying patients), is the most valuable dentist. (does it range from severity? 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. Enter the refund amount as a negative amount for Ins Pay (e.g. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. I can't afford to throw money away or to come up with another thousand plus, to get the work redone and the new work completed. She tried several times to make adjustment. On 06/29/20,I went to aspen dental and had partial made upper and. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.